A properly moderated message board is one of
true pleasures of
internet. The constant interaction of dozens or even hundreds of people in continuous conversations is a sight to behold and a joy to participate in. I have fond memories of
countless hours I spent "talking" with friends whose faces I have seen about an endless variety of subjects.On
other hand, an unethical moderator creates friction, annoys people and causes an incredibly large number of problems. These message boards tend to consist of flame wars, derogatory comments and massive posts about
moderator (justifications and vilifications). Oftentimes,
moderator will desperately attempt to control
board by deleting posts and banning members (with virtually no success), and occasionally they may shut down
board in disgust (leaving with a vile comment or two back to
members).
An ethical moderator should be a friendly presence, someone who is always present, yet is virtually invisible in many ways. Their job is to make
conversations flow smoothly, keep them on topic and keep people interested.
Some of
tasks performed by an ethical moderator include:
- Promoting
board to obtain new blood - all boards need a constant flow of new members to survive and prosper. Without new people lurking and posting,
board tends to become stale and useless.
- Gently keeping
subjects reasonably on topic - There is usually no need to bring out
sledgehammer. A simple note here and there is all that is necessary in most cases.
- Keeping
old guard happy and making new people feel welcome - This is a very critical function of any moderator. The board must be useful to both groups to thrive.
- In extreme cases, removing hostile entities - some people just want to cause trouble. A good moderator knows
difference between a trouble maker (constantly flaming everyone, for example) and someone who is upset or does not have
best social skills.
- Actively contributes - This is a must for all good moderators. They must contribute constantly to their own boards to keep
conversations going.
A very important fact that must be remembered by all ethical moderators is they don't need to agree with a post - they just need to keep things more-or-less on topic and civil. Boards with moderators which attempt to crush all opposing views quickly degenerate to hell holes of deleted posts, banned members, flame wars and constant disruption and aggitation.
Some examples of ethically run message boards include:
Webmaster world (http://www.webmasterworld.com/index.htm) - This board has a number of topics of interest to all webmasters. I like this board because it makes both old hands and newbies alike feel at home. You can tell other people like it as well because of
massive number of posts.
Ring Manager (http://www.topica.com/lists/ringmgr) - Want to learn about webrings from a group of great, caring, intelligent people? Join this message board and you will feel like you are part of a friendly group.