As a CEO or business owner, have you ever felt like your mind was going in circles when trying to decide what you should do next to grow your business? Have you agonized over how to get more business, express your value, minimize your risks, and realize your dreams? Then it’s time for what I like to call “marketing therapy”. This process will help you unlock
issues that are holding your marketing strategies back, so you can achieve success and make more cash … even during this bedraggled economy. WHAT ARE THE COMMON ISSUES? Common issues relating to marketing include a fear of rejection – this is most common when you’re conducting sales. After a company has been in business for 15-20 years,
issue of burnout and complacency often arises. You know you’re stuck when you never can seem to find
time to unleash that marketing strategy you’d planned which, of course, is
issue of procrastination—the queen of issues for so many of us! “Marketing therapy” resolves
core issue underlying that procrastination. Often it surfaces as a marketing strategy that really isn’t a good fit for your particular business or skills. Sometimes you just need that step-by-step knowledge required to take action.
Conversely,
fear of success, or of growing too fast, typically comes from
overwhelming worry that you’ll have to work even more hours than you’re already cramming into each day. There’s another surprisingly common issue (to which women, in particular, often fall victim) – that of feeling like a fraud, or that you really “don’t know what you’re doing, and they’ll find out soon.”
If you’re a business owner with 10+ employees, you’ll often begin to feel ‘disassociated’ with your company, since you’re spending more time managing your employees, payroll, and systems rather than focusing on
beloved product or service that prompted you to launch your business in
first place. Depending on
size of your business or organization, and
length of time you’ve been in business,
issues will be different. Even non-profit Executive Directors experience a kind of ‘dependency’ issue feeling torn between their obligation to their programs, members, and funders while simultaneously being answerable to their Board of Directors—or feeling let down by their Board’s lack of help.
FIND ME SOME BETTER CLIENTS Often, your perception (as a business owner or CEO) is that your marketing strategies or promotional materials aren’t working, when
underlying cause is actually some unresolved issue. Sure,
strategies or communications may not be strong enough to ensure company growth in this depressed economy. But it’s crucial to ensure that underlying issues aren’t crippling
good marketing that you’re doing. That’s exactly how our services help.
For example, lately I have had many companies ask for help in finding “better” clients, rather than “more” clients or revenues. Frequently, this request is a signal that
CEO and/or
company’s employees are not enjoying their work with customers, or that
customers (or clients) are feeling unsatisfied, anxious, or are difficult to please.
When we analyze
business, our team of designers, writers, researchers, and strategists often uncover a basic issue with communications. Quite often
clients are not being kept in
loop, making them feel that they have no “control.” This, in turn, creates an undercurrent of negativity that revolves around how
CEO and employees discuss clients’ projects, how they communicate with clients, and
fact that maybe
client is simply a bad fit for that company. It’s a vicious cycle, and becomes even more so over time.
HOW CAN A COMPANY SOLVE THIS ISSUE? First, we recommend a communications evaluation. It starts with an impartial review of how a project was sold, what was communicated & promoted, what sales discussions were held with
client, how estimates were prepared, and what interactions took place, from inception to completion. As someone who is not ingrained in
company’s business processes, a marketing expert or consultant can easily see at what level
issue or misfit is occurring, so that it can be resolved. Some typical options are to: ·Establish project tracking forms that communicate regularly with
client on
progress of each project. ·Remove
negative undercurrent of distrusting clients from all promotions, estimates, sales, employee beliefs, and communications. Spend time up front getting to know what your clients expect, as well as their visions and goals. You’ll all enjoy each project much more along
way. ·Revamp your marketing strategies to reach out to a clientele you will enjoy, be challenged by, respect, meet your goals with – whether those are financial or creative goals – and who will really appreciate what you offer. So many subliminally negative marketing communication issues are rooted in CEOs or employees not feeling appreciated for their work. (Note: to resolve these issues, see item on “client surveys” below) ·Retool your promotions to ensure you are communicating authentically with
clients you want to attract. ·Establish client surveys throughout
duration of a lengthy project, or at
end of shorter projects, to ensure you’re meeting your clients’ needs, and that everyone is satisfied. Be sure to review these with your employees, too! Allison Bliss Consulting has an unbiased, third party exit interview process that powerfully strengthens your positioning at
same time.