Managing Your Home Based Online Business – 2

Written by Roy Thomsitt

Inrepparttar first part of this series of articles, on managing your online business at home, I wrote aboutrepparttar 147999 many management responsibilities and functions you have rolled into one if you have your own sole proprietor business, with no staff. Your management task is perhapsrepparttar 148000 most difficult of all. You have to manage yourself, in all those different areas of your business such as finance, marketing, purchasing and computing.

I believe that if you think of your new home business as having different areas of management for you to concentrate on, you are more likely to succeed long term. If you can adopt some ofrepparttar 148001 techniques of good management, you will end up with a more sound business that will standrepparttar 148002 test of time. You will be a better decision maker, and it is decisions that dictaterepparttar 148003 progress or downfall of any business. Decision making needs to be unemotional and as scientific as possible, but as much as anything needs to be based on common sense. Good management is often a matter of common sense, and that is why I believe you, whatever your background, can run a successful business limited only by your ambitions.

The other virtue you will need in abundance is patience, and this an area where you definitely need to manage yourself. Impatience brings emotion into your decision making. It also brings self criticism, or criticism of others, when none is either deserved or necessary. Patience, realism and common sense combined will contribute greatly to making you a good business manager. With those three attributes, you will be well placed to learnrepparttar 148004 skills of management inrepparttar 148005 context of your own small business. You will be able to learn howrepparttar 148006 different functions of a business relate to each other and interact.

That is not easy, but over time, if you apply yourself, it will all fall into place. This is where patience is vital. Your age or background do not necessarily matter. I know that in my late 20’s I did not really understand business and how it all fitted together. At 30, I knew I needed some sort of professional qualification, and I decided on management accountancy. The syllabus was tough, with 18 exams over 2 and a half to 5 years. What surprised me wasrepparttar 148007 variety of subjects to cover. There were exams in company law, business law, economics, corporate planning, marketing, production, decision making, cost accounting, management accounting, mathematics and statistics. Each subject was very different. Then, atrepparttar 148008 end, I suddenly realized that all of them knitted together. The ones I hated (law) and loved (marketing) all had a place inrepparttar 148009 scheme of things.

You, of course, have no need to study or be an expert in all of those things. But it does help to at least be aware that some of them are, in their own way, critical to your success. If you are taking a long term view of things, which you should be if you are serious about having your own home business, you have plenty of time to learn about those subjects that are most critical for your business:


Whatever your business, this is a very critical function for you to understand and manage, so when it comes to learning all you can, financial management is a priority. Much of this is again common sense, and realism, and there are many tools around to help you keep good financial records. But as I mentioned before, it is decisions that dictaterepparttar 148010 progress or downfall of any business. All decisions you make will have a financial impact on your business. However, good financial records alone will not bringrepparttar 148011 reward of better decision making. If you want to maximizerepparttar 148012 profits of your home business, you may find it helps to have other, non-financial records to aid your decisions. I will discuss this more in part 3 of this series of articles.

Make An Action Plan To Improve Customer Service

Written by Kevin Dervin

Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.

Customer service is all aboutrepparttar customer’s perception. You have to do more than just getrepparttar 147998 job done. You must deliver on allrepparttar 147999 things (big and small) that affectrepparttar 148000 relationship with your client. Consider opportunities for improvement inrepparttar 148001 following areas.

1. Setting/Reviewing Expectations. Do you work with your client to set clear, appropriate, realistic expectations that you can always meet or exceed? Are you clear aboutrepparttar 148002 responsibilities (both yours’ andrepparttar 148003 client’s), timelines, and expectations of results? Are you then willing to go back and review these expectations withrepparttar 148004 client at key points alongrepparttar 148005 way?

2. Communication. Do you have mechanisms in place to ensure you’re communicating with clients at every stage ofrepparttar 148006 engagement, fromrepparttar 148007 sales process through to completion ofrepparttar 148008 project? Being clear about where you’re at, what’s been completed, what’s coming up next, who’s responsible, what results you can expect, etc.? Hasrepparttar 148009 client ever had to ask you for these things?

Cont'd on page 2 ==> © 2005
Terms of Use