Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 830 including guidelines and resource box. Robert A. Kelly © 2003. Managers and PR Genius
The real public relations geniuses might be managers. You know, managers who pursue their objectives by reaching, persuading and moving those outside audiences whose behavior most affect their organizations, to actions those managers desire.
Their “secret” is probably a PR blueprint something like this one: people act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action
very people whose behaviors affect
organization
most,
public relations mission is accomplished.
What a PR blueprint like this gives YOU, a business, non-profit or association manager, are
tools you need to persuade your important external stakeholders to your way of thinking. Then, hopefully, move them to take actions that lead to your success.
Best part is,
public relations people assigned to your department, division or subsidiary can run
program for you if, that’s IF, you as
unit manager stay involved and participate in key decisions along
way.
First concern? In all probability, your PR staff will need to shift its attention from simple communications tactics to
more aggressive fundamental concept of public relations, and its action blueprint, mentioned above.
It’s worth
effort because
payoff for you will be target audience behaviors like these: boosts in repeat purchases, or higher contribution and membership application rates, or new waves of interested prospects.
Sit down with
PR folks who work for your unit and explain
need to list, in priority order, those key outside audiences. And discuss
importance of learning how
organization is perceived by members of those audiences. In particular because perceptions almost always lead to predictable behaviors, and that, of course, is what will soon concern you
most.
To probe those target audience perceptions, you and your staff must interact with members of that key external audience and ask a variety of questions. For example, “Do you know anything about us? Have you had dealings with us? Was there ever a problem with a transaction?