Manage Communication to Add Value

Written by Robert F. Abbott

Management guru Tom Peters says white collar workers and managers in functional departments need to protect their futures.

They have to learn "the difference between doing totally acceptable work and creating very new value...." he notes, in an Industry Week article. In other words, people in departments like Human Resources and Finance need to become entrepreneurial.

With that in mind, let's look at three ways you can use communication to add new value, whether you work in a functional department or not.

First, every department of every organization generates unique information. That comes from being astride several communication flows that come together in one office or area.

Information flows in from suppliers, from staff, and from other stakeholders. For example, people in your department read trade magazines, they attend seminars, they're in touch with people in other departments, and they may belong to trade associations.

If your department consciously gathers, sifts, analyzes, and organizes that information - formally or informally - then it's creating new value. It's now more than just information: it's business intelligence, information with added value. That's what we refer to as generating new information.

Moving torepparttar idea of condensing information, one striking characteristic of modern communication isrepparttar 144959 amount of it moving around. No doubt you've heard references to information overload, an all too real problem for those whose work life revolves around information.

You can add value by monitoringrepparttar 144960 information that comes into your office and selecting justrepparttar 144961 critical parts. Movie director Alfred Hitchcock put it this way, "Drama is life withrepparttar 144962 dull bits cut out." That's probably not a bad way of thinking aboutrepparttar 144963 condensing of information.

"You Can't Direct the Wind but You Can Adjust the Sails"

Written by Christophe Poizat

Guidelines: You have permission to publish this article electronically or in print, free of charge, as long asrepparttar bylines are included. A courtesy copy sent to would be appreciated.

Format: 60 words per line Word count: 671 words (3926 chars) ----------------------------------------------------------------------- "You Can't Directrepparttar 144790 Wind but You Can Adjustrepparttar 144791 Sails" © 2005 by Christophe Poizat - All rights

Dear Friend,

First of all, let's take a look atrepparttar 144792 meaning ofrepparttar 144793 word "metamorphosis" and how it can possibly be of interest to IT Service Management. Metamorphosis: Noun (plural metamorphoses - say metuh´mawfuhseez) … “the change of form, structure, or substance, as transformation;repparttar 144794 structural or functional modification of a plant organ or structure during its development.” Applied to IT Service Management, this does clearly suggest a process by which we can possibly transform ourselves and adapt to an ever-changing and complex environment or marketplace withrepparttar 144795 clear intent to become and remain successful.

It's all about our personal growth and our ability to react torepparttar 144796 multiple challenges of life in general andrepparttar 144797 modern IT world in particular. In a way, I am tempted to say it's all aboutrepparttar 144798 metamorphosis of ITSM tadpoles into leaping frogs! Identifying and aligning allrepparttar 144799 pieces of this complex puzzle takes time, quite a bit of thinking and determination. It also requires that we constantly reconsider our approach and refine our strategies.

Transforming ourselves has been a necessity sincerepparttar 144800 dawn of humanity and it is not any different inrepparttar 144801 modern world: if we want to stay in business, we have to evolve. Let's keep in mind that it is us who have to adapt torepparttar 144802 environment orrepparttar 144803 marketplace and notrepparttar 144804 other way around. This is a hard fact, it cannot be argued upon: no one can expect to win at any game without first knowingrepparttar 144805 rules and principles. Life is a serious game where it is possible to have a lot of fun. It has strict rules though. First we need to studyrepparttar 144806 rules then comesrepparttar 144807 fun. Likewise, IT Service Management is a serious game where it is possible to have a lot of fun inrepparttar 144808 process. Again, first we need to study and masterrepparttar 144809 rules.

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