Make An Action Plan To Improve Customer Service

Written by Kevin Dervin

Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.

Customer service is all aboutrepparttar customer’s perception. You have to do more than just getrepparttar 147998 job done. You must deliver on allrepparttar 147999 things (big and small) that affectrepparttar 148000 relationship with your client. Consider opportunities for improvement inrepparttar 148001 following areas.

1. Setting/Reviewing Expectations. Do you work with your client to set clear, appropriate, realistic expectations that you can always meet or exceed? Are you clear aboutrepparttar 148002 responsibilities (both yours’ andrepparttar 148003 client’s), timelines, and expectations of results? Are you then willing to go back and review these expectations withrepparttar 148004 client at key points alongrepparttar 148005 way?

2. Communication. Do you have mechanisms in place to ensure you’re communicating with clients at every stage ofrepparttar 148006 engagement, fromrepparttar 148007 sales process through to completion ofrepparttar 148008 project? Being clear about where you’re at, what’s been completed, what’s coming up next, who’s responsible, what results you can expect, etc.? Hasrepparttar 148009 client ever had to ask you for these things?

Credibility - 10 Ways to Build it on your Website

Written by Laurie Winslow

If you have your own business website and you are trying to sell something, then it is imperative that you are able to establish and maintain credibility. Why is this important? If you are going to ask someone to make a purchase from you, then you need to show them why they should purchase from you rather then your competitor on another site. If you are able to achieve credibility then you will be miles ahead of your competition. So many websites are missing this vital element of doing business. A fancy website with bells and whistles is nothing if it cannot make a sale. I will show you 10 simple things that you can do on your site to establish credibility.

10 Credibility Tips:

1. Be consistent in everything you do and say on your website. If you change your policies allrepparttar time people will mistrust you. State your values and policies clearly on your website.

2. Put your customer first. This is done by writing specific text geared toward your customers about satisfaction guarantee, refund policies, frequently asked questions, and any other pertinent information. Tell them why they should buy from you and not someone else. What do you have to offer thatrepparttar 147954 others do not.

3. Only offer high quality products and services. You do not want to sell substandard items as although you might make an immediate sale you will not gain repeat business. Repeat business isrepparttar 147955 key to profits. Offer guarantees and refunds.

4. When advertising staterepparttar 147956 truth. Do not embellish and make claims that are false. If your customer is not satisfied atrepparttar 147957 end ofrepparttar 147958 sale because of overstated claims you will loose trust and future business.

5. Use testimonials. Contact past customers and ask for their opinion and post it on your site. Testimonials add validity to your products and make it easier to justifyrepparttar 147959 purchase.

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