Made in … More Than a Manufacturing StatementWritten by Martin Lindstrom
Imagine that I told you of a product, but that it was one about which I knew nearly nothing: I didn't know what its price was, what any of its unique features were or even what type of product it was. But imagine I did know product's country of origin. Let's, just for fun, say product was from Switzerland. Now, what would your impression of this product be? I bet, even now, as part of this hypothetical situation I'm posing, be able to tell me something mystery product's likely price level, its probable quality and reputation it most likely enjoyed. Such assumptions would be inspired by preconceptions you, as a consumer, hold about country in question. Country branding means much more than adhering a "Made in XXX" label to a product. Origin constitutes an important piece of branding which, in many cases, can be so influential that it overtakes brand's other reputation builders. If I were to tell you that next supercar were to come from Germany, you probably wouldn't be surprised. You would probably be immediately curious about it, expecting fictional vehicle to be of high engineering and design quality, expensive and solid. Now imagine I did surprise you by revealing that forthcoming supercar was actually to be a product of Greece. Your impressions of likely product would be totally changed, your assumptions inspired by apparent personality country of origin communicates to your perceptions. Have you ever wondered why every perfume bottle is accompanied by packaging that bears banner "Paris, Milan, New York, Rome, London"? I'm sure you don't really expect perfume to be produced all those places. Now imagine perfume's catalogue of cities read something like "Prague, Helsinki, Melbourne, Seattle, Oslo, Auckland". I guarantee your first impressions of both versions of same article would be coloured by suppositions you made about their two proclamations of notional affiliation. Quite ironic when none of us believe for a minute that any of cited locales have anything to do with product's manufacture.
| | Branding on the Web is like Mining for Fools Gold Written by Lee Traupel
I am sick and tired of marketing geeks touting beauty of branding, brand building and just spouting branding in any context, especially when term is used with "internet" or "web" or "digital!" You can't have a conversation today for more than five minutes without some marketing type throwing in a line about brand building! Branding doesn't work with net's warp speed - look at some of leading online brand builders, including a certain big three TV network here in states and a book seller in Seattle trying to do classic brand extension, from books to barbecues. We tell our B2B clients to build a revenue-producing online brand by developing a campaign that sells value of their goods or services! Forget esoteric, very expensive brand building campaigns that have no measurable impact! Here are my ten "cliff notes" to building an effective B2B Brand Online, B2C coming next article. 1)Do a careful Competitive Web Analysis of your competitors – you can't build a unique brand without knowing lay of digital and realworld land! The beauty of web is that it is a 247/365 resource for analysis and you can find out quite a lot from your competitor's web sites. We've created a comprehensive matrix of 75-200 items to assess when preparing a competitive analysis report for a client. 2)Identify your target audience early on as everything flows from this. You can't conceptualize your creative, graphical imagery, content or what type of online media you want to deploy until you know size and characteristics of your target audience. 3)Think revenue producing branding – this translates to marketing campaigns that deliver sales (the goal of all good marketing campaigns) by customer acquisition. Meaning, develop messages that speak to your audience. B2B customers typically want referenceable data that addresses their needs. "Our xyz services help you leverage your IT resources by…." Think providing tactical information to enhance their decision-making! 4)If your early to market or just plain old early stage then you may want to develop some branding with other complementary partners who have established names (brands) in your market segment. This can include joint announcements, co-branded pages; direct marketing or opt-in e-mail pieces, etc. Here's an example of a co-branded page we did for an existing client, PolyServe, Inc. http://www.polyserve.com/partners.html
|