MALPRACTICE OF THE MOUTHWritten by Rhoberta Shaler
Is your mind your greatest asset? Do you suffer from malpractice of mouth? That is malady that occurs when mouth enrages before mind engages! You may work with someone afflicted!
There is no room in workplace for verbal violence. None! It is inappropriate, unacceptable, and, definitely, unprofessional. No allowances for verbal violence should be made for educated and mentally competent adults in positions of authority. NONE!
Folks who yell and curse (and some who add obscenities) are using their words in same way they would use their fists. It is no more sophisticated. It is both a sign of lack of skills and a symptom of unmanaged frustration. They need help--help to express their feelings and their need for control appropriately.
Should providing this help be responsibility of organization? That is an important question. Employees who are doing an excellent job in most areas are consideration, aren't they? They are valuable and they have a 'people skills' gap. The good news is that people skills can be taught. The bad news is that some folks do not want to learn them. So, first assessment that must be made is willingness of employee to examine and improve their skills. No number of training hours can make a person change.
A few years ago, I was delivering a program on managing difficult people successfully. As this is a program I often deliver, some agencies regularly sent folks to it. One woman appeared in course three times in three years. At one break, she complained to me, "I just don't know why they keep sending me on this silly course. I know it by heart. It's a waste of their money." Well, I knew why she was there. She was 'difficult person' and she just would not internalize information being given to her. You know, we may all be someone else's idea of a difficult person at times. This woman was poster child. She was bright enough. She was able to grasp concepts, but, she simply would not apply them to herself. Perhaps, she is still being sent to that same course...and still complaining about it!
SUPERHEROES NEED NOT APPLYWritten by Rhoberta Shaler
Are you a work superhero(ine)? Are you one who knows where everything is, what everything costs, what happened to last year's __________ and, who did what to whom when? In addition, are you one who can fix anything, soothe raging client and stay late daily? AND, are you one through whom everything must pass, or only person who can do specific, critical tasks ? Is everyone dependent upon you for something? Watch out! You are not likely to be next in line for a promotion.
Why not? You have made yourself too critical to organization. If you are that indispensable and irreplaceable, how can you ever be promoted?
There is another downside to being a 'superhero(ine)'. You stand squarely in line for blame and criticism. You are a walking target. You are in danger of becoming bottleneck in your organization. It may feel to you like control and power, however, in reality, it is fraught with danger and uncertainty. If others cannot do their work before you complete a task, who will they point to when deadlines loom? On other hand, there is great joy in Mudville, when you step up to bat if you always hit a homer.
Superhero(ine)s can be marvelous, organized founts of knowledge and skill. They can also be perfectionists and control freaks. You likely know one in each category. Sometimes superhero(ine) actually hoards tasks and takes on additional responsibilities in a bid to become indispensable. Sometimes, they simply want to prove what they are capable of producing. We are all superhero(ine)s at times if we want to move up in our organizations. The distinguishing feature is our awareness of our reasons for undertaking tasks and responsibilities.