A few weeks ago I was participating on an on-line message board. One of members was a new business owner who was very excited about sending out her company's first press release. The question she posted to group was important, but also a common one echoed by so many small-business owners charged with handling media coverage in-house for first time: "Now that I've distributed my press release, what do I do next?
The answer to that question is a simple one: You follow up with media. Following up with reporters by phone or e-mail -- where appropriate, can be more important than sending release itself. Why? Because maybe reporter didn't receive fax sent, hasn't read his e-mail yet, or headline for release sent via wire services just didn't engage him enough to want to read release in first place. Or maybe release wasn't sent to any one reporter in particular, which is always a no-no.
Fear is number one reason why most people avoid making contact with media. In fact, most small-business owners worry that they won't know what to say to reporter once they call, or that they will catch reporter at an inopportune time and anger him or her. However if you've taken time to target right reporter, study their news beat and types of stories they prefer, and adhere to their deadlines, you should have nothing to fear in picking up phone and calling a reporter.
There are basically two approaches one can take to follow up. First if you are confident in telling your company's story, you can just call up appropriate reporter and tell him or her about your news and ask permission to send over release. If there is interest from reporter then send release over immediately. The second way is to send release to correct reporter and then follow up with a phone call or e-mail -- base your follow up method on what reporter prefers.
One word of caution: Always remember that reporters are very busy people so try to give them two days before following up. It takes them a while to get through all of messages that they receive. However, if you have a breaking story to report and you want to alert reporter in advance, or you have an event taking place -- any particularly time-sensitive news, then give reporter a call next day after release has been sent.
So you have reporter on phone -what exactly should you say to him or her? It's easiest to start with one sentence you should never utter: "I'm following up to make sure you received my news release." Consider this second commandment just right under "Thou shall not forget to ask a reporter if he or she is on deadline before pitching a story." It's also always a good idea to do a little preparation prior to making your phone call.
Here are some tips:
Do make sure that press release sent is available in two forms - fax and e-mail. The reporter may not have received your release, and if he or she has an interest, they will want you to resend it. The faster you can resend it better chance of coverage, so have fax version ready in fax machine and e-mail version ready to go once you hit "send" button.
Do prepare two alternative story ideas in case reporter rejects one offered in your release.
Do purposely leave out a couple nuggets of information so that you can offer them up to reporter during follow up.