The conversation came up because he was asking me how I could work on telephone, as coaches usually do. He said, “I need to have them in front of me, to see they eyes, to see how they’re responding.” His ability to empathize and also stay focused is what makes him excellent and caring physician he is. (Coaches learn to do this via telephone through experience.)

However, not all communicators master this ability. Communication takes discipline. It takes empathy, so you can understand position other person is in. It takes self-discipline, because you have to attend to a lot of things that are going on. THE INTERVIEW

How does this apply to your interview for a job? You need to understand position interview is in. You need to focus on them, not you.

The person has likely been doing job for some time. It’s repetitious. Yes, people are different (as in case of physician), but same questions, same answers, same mindset, same emotions. The interviewer is just as much in his own world as you are in yours. His job may have become routine. He may even be approaching burn out.

KEEP HIS ATTENTION

Psychology tells us we tune out what’s familiar. We quit paying attention to it. For instance, people who live near elevated train tracks in Chicago suburbs no longer hear trains coming every hour. No matter how professional person is, tune-out can still happen. Not all people have level of self-discipline as physician we talked about.

The interviewer may or may not be able to achieve an active listening state. You need to take responsibility for making this happen.

TO GET ATTENTION, GIVE IT

Every interview starts out with intensity. Everyone’s paying attention, psyched up, ready to go. Then what happens as you start to answer first question? Intensity can’t be maintained; it’s physics. In as short as 10 seconds, there’s a change, like letting air out of bag. After 60 seconds, we lose focus, and attention may go down as much as 50%. The interviewer’s mind will start to wander … unless you do something about it.

How do you know you’ve lost interviewer? Nonverbal cues: eyes glaze over, drumming with a pencil on table, looking around room, failing to even produce obligatory “uh huhs” and “I sees”. How do you get interview back? You have to do a dance. You have to interject something they aren’t expecting, something new that will recapture their attention. One way to do this is to ask questions. For instance:

Traditionally, Tuareg craft in Silver because it is believed to have protective qualities. The Silver used traditionally is not Sterling Silver as we are accustomed to in Western world, but a Nickel Silver found in region where tribe lives.

There are different cross designs representing villages throughout Niger, Africa. It is believed crosses relate back to ancient times before Tuareg were influenced by Islam; a time when Christianity heavily influenced people of region. Originally, when a male child reached puberty, crosses were passed down from father to son to show village he was from. It is said that father would say to son: "My son, I give you four corners of world, because one cannot know where one will die".

Today, crosses are used as adornment by men and women.