I was somewhat surprised by complaint as we had only restored floor a few weeks prior to complaint. I know floor would take quite a bit of looking after and right guys with right cleaning machinery and detergents should be able to keep floor in great shape.

I had to find out exactly what was being done to maintain floor. I enquired to my client and he promptly told me that cleaners where using a strong "washing up" liquid in a warm bucket of plain water to perform cleaning. I felt that I had found root of clients problem and realized he wasn't going to like what I was about to tell him but I soldiered on regardless.

My wife has many exceptional talents. She is extremely intuitive and seems to be able to see through anyone who is not what they appear to be. But some of basics (I think) of comprehension have passed her by. After 33 years of marriage I only learned last week that she was unaware of procedure of putting gas into car without having to squeeze lever on nozzle and keep holding it down. She didn’t realize you could slip lever onto a notch and flow of gas would shut off automatically when your tank is full. And she’s always fulfilled function of putting gas into her car, or ours, when we only had one car and she was driving it.

So on this very cold day she asked if I would mind taking her car to station down street to fill it with gas. She told me her hands got too cold when holding down lever and she couldn’t find her gloves. Unbelievable, I thought. How could anyone not know you don’t have to keep holding lever down with your hand? But you know, I’ll bet there are lots of similar functions we take for granted whose utility others do not understand. At same time, I’m sure there are things we don’t understand, or that we do hard way when a much simpler application is available to us. What’s my point? If we keep thinking same way we’ve always thought, we’ll keep achieving same results we’ve always achieved. Einstein said it best:

“The significant problems we face cannot be solved at same level of thinking we were at when we created them.”