This article is based on following book:What Is The Emperor Wearing?
Truth-Telling In Business Relationships
Butterworth-Heinneman
ISBN 0-7506-9872-1
217 pages
This book is inspired by popular tale “The Emperor’s New Clothes”. It provides stories of ordinary individuals in workplace who are in predicament of confronting unlikely benefits of “deception” and steering away from risks and dangers of “truth-telling”.
Unfortunately, “truth-telling” is justifiably perceived to be difficult, risky, and unrewarding. More often than not, others will try to invalidate your truth with what they believe is true rather than discover true nature of problem.
Take case of Rita. She tried to tell truth to her manager, Kerwin, but he refused to listen. Her predictions were correct, but it was only after scandal broke out in media that Kerwin realized it. Clearly, Rita’s truth was ignored.
Robert, however, was reluctant to accept that his store manager was stealing supplies from his dry cleaning establishment. Robert lost money in a store that seemed to be doing very good business simply because he’d rather not know what truth is.
Truth-telling has become more risky and difficult to some of characters in book. Basically, they had hard times telling truth when:
•the truth is bad news
•the truths collide—thatis, when your truth getsfabricated along way
•you’d be happier if you know what truth is
•you’re not sure if your truth is really true
•your integrity is sacrificed
•it makes better sense not to tell truth
The genuine stories of Rita, Robert and other characters of book proved profitable side of truth-telling. In long run, it has become obvious that truth-telling is always more beneficial than “deception”. To practice skill following is recommended:
•Examine Assumptions. With fear of jeopardizing her position by confronting manager, Kathleen decided to carefully examine her opinion that her boss is behaving inappropriately at meetings they attended. Eventually, it dawned on her that her objectives are different from his.
•Know Yourself First. Irwin, a telecommunications executive, was not aware of his alcohol problems. It took near disaster before he realized this. Looking back, Irwin identified that incident as a major turning point in his life and career.
•Use Your Intuition to Guide You. Elizabeth rarely understood reason for crying at meetings. When team examined situation more carefully, they discovered that Elizabeth’s intuition was warning them when something subtle was wrong with some proposed action.