Incentives and Customer Satisfaction

Written by Al Weide


Improving Customer Satisfaction Through Incentive Compensation

Halifax Electric Membership Corporation, in Enfield North Carolina, wanted to make sure they were meetingrepparttar needs of its 12,000 customers, who also happen to be its owners. They designed an incentive plan in 1999, withrepparttar 103742 help of HURECO, INC., of Vienna, VA, to focus employees on improving customer satisfaction. Duringrepparttar 103743 ensuing years, satisfaction ratings have moved up from 8.58 to 9.08 in 2004, a record that others are unlikely to match.

What dorepparttar 103744 employees think ofrepparttar 103745 program?

“The major contributor for Halifax EMC is a group of employees who are already connected torepparttar 103746 members they serve. Whenrepparttar 103747 survey process began andrepparttar 103748 results and member comments were shared by management, employees took initiative to adjust and implement changes…even sharing suggestions on how to improve between each other and throughoutrepparttar 103749 organization. I don’t believe there are many organizations whose employees have a better feel of their customer’s pulse than here at Halifax EMC.” Brady Martin

“The incentive plan has employees taking pride in their work and assisting our fellow employees with their duties to be more efficient as a company. We try to keep outages as short as possible. We go out and beyond to give our new and old membersrepparttar 103750 best service possible.” Roger Chappell

“The incentive plan has made us conscious of communication with members and talking with members about what we are doing on their property and just being nice in general.” Danny Pendergrass

“The key has beenrepparttar 103751 incentive compensation program. As Member Services Representative at Halifax EMC for 42 years, my public relations with members has been extensive, and I thinkrepparttar 103752 survey givesrepparttar 103753 members a feeling of ownership and of having an active voice in their cooperative. Also, since employees know thatrepparttar 103754 survey is being conducted, each one is aware that any member can be called at any time. With an ongoing survey, there is an overwhelming feeling of togetherness between employees and members as we are a team working together for improved welfare for all concerned.” Kathryne K. Hamill The incentive compensation program has beenrepparttar 103755 primary tool used to focus employee efforts on member satisfaction. It took time for some employees to warm up to this approach. Some are still uncomfortable with it. Howeverrepparttar 103756 incentive program has gained overwhelming support overrepparttar 103757 last few years as employees were able to realize gains when member satisfaction increased.

How To Choose The Best Domain Name

Written by Jeff Schuman


How To Choose The Best Domain Name © 2004 Jeff D. Schuman http://www.team-schuman.com

In this article we are going to look atrepparttar thought process you should go thru to choose your domain name.

First of all let's define what a domain name is.

A unique name that represents each computer onrepparttar 103741 Internet. (Some machines do have more than one domain name.) The DNS convertsrepparttar 103742 domain name requested by an Internet user into an IP address.

The Domain Name System (DNS) helps users to find their way aroundrepparttar 103743 Internet. Every computer onrepparttar 103744 Internet has a unique address – just like a telephone number – which is a rather complicated string of numbers. It is called its "IP address" (IP stands for "Internet Protocol").

But it is hard to remember everyone's IP address. The DNS makes it easier by allowing a familiar string of letters (the "domain name") to be used instead ofrepparttar 103745 arcane IP address. So instead of typing 64.65.51.245 , you can type www.team-schuman.com. It is a "mnemonic" device that makes addresses easier to remember.

So what makesrepparttar 103746 best internet domain name?

First of all don't pick a name that has nothing to do with your Web site. If you are selling flowers don't pick a name like apples.com. Picking an oddball name makes no sense and it will just confuse your audience.

Don't make your new domain name too long. The longer it isrepparttar 103747 harder it becomes to remember. Can you remember myflowers.com or lookatmyflowerswebsite.com?

Short names are notrepparttar 103748 way to go either. It is to your benefit to try and buy a domain name that has a few keywords that relate torepparttar 103749 topic of you Web site when possible.

Keyword placement when choosing your domain name is helpful as your site develops a higher placement withrepparttar 103750 search engines. Havingrepparttar 103751 name jeffsflowers.com will do better with a search engine than jeffssite.com. With jeffsflowers.com you know I have a flower website where with jeffssite.com you don't know what kind of Web site I have.

When registering your domain name in some cases you will need to determine if you want to use hyphens inrepparttar 103752 name itself. Personally I have found this to be a great way to get a domain name that otherwise my not be available. The domain name myflowers.com might already be taken whereasrepparttar 103753 name my-flowers.com might be available.

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