Improve Your Listening Immediately!

Written by Stephen D. Boyd


We are good at talking, but we have trouble listening. One sage said, “The only reason we listen is because we know we get to talk next.” Here are some tips that can change your listening behavior now. Names! First, repeat a person’s name when you first meet him or her. This will make you listen first and talk second. You want to have a mental set to become a better listener, and repeating a person’s name will help you do that. Don’t hesitate to ask a person to repeatrepparttar namerepparttar 130009 second time, especially ifrepparttar 130010 name is unusual. You are showing concern forrepparttar 130011 other person, which is an important aspect of listening. Userepparttar 130012 person’s name in your response. “Is this your first time here, Suzanne?” Ask a question! Second, when you are anticipating making a comment on what a person has said, ask a question instead. This will keep you listening longer, and oftenrepparttar 130013 added information will help you make a higher quality contribution torepparttar 130014 conversation. Get information before you give information. Pause! Third, don’t rush to answerrepparttar 130015 phone when it rings. Pause a moment so that you can be mentally ready to listen torepparttar 130016 person calling you rather than thinking about what you were doing whenrepparttar 130017 phone rang. Taking these few extra seconds to think will make you a better listener fromrepparttar 130018 beginning ofrepparttar 130019 phone conversation. In addition, listen as though you are going to reportrepparttar 130020 message to someone else. This keeps you focused onrepparttar 130021 main reason or idea ofrepparttar 130022 call.

Dealing with Difficult People: the Prima Donna (or Heir Apparent)

Written by Susan Dunn, MA, Emotional Intelligence Coach


The prima donna,repparttar heir apparent, akarepparttar 130007 "bone in my nose" type ... often star producers who are take a lot of time and energy out of your day.

BONE IN THE NOSE

Matthew had it all. A degree fromrepparttar 130008 best college, phi beta kappa, a long record ofrepparttar 130009 highest academic achievement, startling good looks, and great social skills. "I could walk in there with a bone in my nose and they'd hire me," he told me.

"Not with that attitude," I replied.

"I know," he said. "I temper it."

And there'srepparttar 130010 key withrepparttar 130011 prima donna, or heir apparent. They have allrepparttar 130012 things they advertise, and you can't remove it from their experience. They've got what it takes, and have had many experiences of beingrepparttar 130013 star. The thing is, did it "spoil" them?

Matthew talks loudly, but he knows how to behave in a real-life situation. That's one ofrepparttar 130014 things you want to look out for. Matthew'srepparttar 130015 kind who said, "And I said." and then goes on saying what he "wishes" he could say, but he knows better than to have said. In other words, Matthew's an heir apparent with EQ,repparttar 130016 kind of exceptional performer you want to hire, IF you can manage him correctly and help him keep it on a leash.

If you're working or relating with one of these, understand that they're used to getting a lot of attention. They're used to beingrepparttar 130017 star. They expect waves to part when they enterrepparttar 130018 room, and this isn't some fantasy they've made up. It's based onrepparttar 130019 fact that it's happened inrepparttar 130020 past, quite often fromrepparttar 130021 day they were born.

What you need to figure out is, DO THEY THINK THIS ENTITLES THEM TO SOMETHING YOU DON'T!

Prima donna originally referred torepparttar 130022 principal female singer of an opera company (in Italian it means "first woman"). It has come to mean "a temperamental person; a person who takes adulation and privileged treatment as a right and reacts with petulance to criticism or inconvenience."

Heir apparent, which I use for males, of course refers torepparttar 130023 first-born son who's going to inheritrepparttar 130024 throne. If groomed well, he's taught character. When not, they are narcissistic, entitled, and aboverepparttar 130025 law. (The king and queen have a bit of a job to do - that's why Merlin was hired - and so will you, ifrepparttar 130026 king and queen failed at their task.)

"Inconvenience" to these folks can include:

. Doing what everyone else has to do

. What you might reasonably expect of anyone

. Whatrepparttar 130027 job requires

. Making coffee

. Meeting deadlines

. Doing something they consider beneath them

. Or anything else - like I said, they're temperamental!

HOW TO DEAL WITH ONE?

1. FIGURE OUT HOW DEEP IT RUNS.

If it's more or less confined to their work-role, it's more manageable. There's a difference between "I'm a damn good technician," and "I'm better than everyone else on earth simply by dint of being." If they think their needs are legitimate and endless, and should be met atrepparttar 130028 expense of everyone else's, they're not worth keeping around.

Cont'd on page 2 ==>
 
ImproveHomeLife.com © 2005
Terms of Use