Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1170 including guidelines and resource box. Robert A. Kelly © 2004. PR: A Potent Force For Success
What’s REALLY potent for a business, non-profit or association manager is public relations’ ability to alter individual perception leading to changed behaviors. And then, to persuade those key outside folks to
manager’s way of thinking, and help move them to take actions that allow their department, division or subsidiary to succeed.
Potent because public relations does something positive for managers about
behaviors of
very outside audiences of theirs that MOST affect their operation.
And ESPECIALLY appropriate when such potency helps create
kind of external stakeholder behavior change that leads directly to achieving those manager’s managerial objectives.
But how potent is it when business, non-profit and association managers are handed
precise public relations blueprint they need designed to get all their team members and organizational colleagues working towards
same external stakeholder behaviors? Wouldn’t that insure that their PR thrust stays focused?
Talking about a PR blueprint plan like this one: People act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action
very people whose behaviors affect
organization
most,
public relations mission is accomplished.
Yes, potent’s a pretty darn good word when results like these start to crop up: a rebound in showroom visits; capital givers or specifying sources looking your way; new proposals for strategic alliances and joint ventures; membership applications on
rise; new feedback channels; community service and sponsorship opportunities; enhanced activist group relations; new thoughtleader and special event contacts; improved relations with government agencies and legislative bodies; prospects starting to work with you; customers making repeat purchases; promotional contest overtures, and even stronger relationships with
educational, labor, financial and healthcare communities.
It must be a prime concern to you as to who carries out this PR plan for you. Just who is going to do
work anyway? Will it be a regular public relations staff? Or people sent to you by a higher authority? Or possibly a PR agency crew? Regardless of where they come from, they must be committed to you as
senior project manager, to
PR blueprint and its implementation, starting with key audience perception monitoring.
Something to keep your eye on. Simply because a practitioner describes him/herself as a public relations specialist doesn’t mean they’ve bought into
whole
program. Assure yourself that your team members really believe deeply why it’s SO important to know how your most important outside audiences perceive your operations, products or services. Be certain they buy
reality that perceptions almost always lead to behaviors that can help or hurt your unit.
Now spend some time reviewing
PR blueprint with your PR team, especially your plan for monitoring and gathering perceptions by questioning members of your most important outside audiences. Questions like these: how much do you know about our organization? Have you had prior contact with us and were you pleased with
interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?