Picture
CEO of a major corporation. Say his office and those of his principal staff occupy
top two floors of
building they own in New York. When a major decision is to be made,
CEO calls together
key people on his staff most likely to be of help. Then he asks for their views. Will these experienced, talented, and well-paid people provide
information required to move decisively?
It's unlikely. Here's why.
Gathering A Consensus
Suppose
inherent political in-fighting characteristic of this level of enterprise is absent. Suppose each person at
table really wants to get it right. And suppose
CEO is a good listener, a person who seriously wants to make
best move.
To
extent
issue relates to
core business, views will differ. Reconsidering
goals of
advertising department, for example, is nearly bound to bring disagreement, even argument.
Opinions Rule
We can't know it all. Nobody can. To fill in
gaps, we have opinions. And they're handy, when hard info is lacking. The more complex
problem to be solved,
more likely opinion will best define much of
input.
In
end,
CEO must decide. It's a lonely position to be in. First he must separate fact from opinion as possible. And he must consider what he knows of
person who voiced each view. And he must seek to retain
support of these people he depends upon, whatever he decides.
It's unlikely there is anyone close at hand to help even in sorting out his own thinking. Let alone in
evaluation of
information provided. Not a fun position to be in.
You And Your Business
While you probably have not given yourself a title, you are
CEO of your business. And at times, it's a very lonely position. The same position ascribed to
hypothetical CEO above. Loaded with
same elements of uncertainty.
You also have solid information. And you also fill in
blanks with opinion. But if what you have is not sufficient to deal with a specific problem, you'll need to hunt up further information.
Since you don't have a team of qualified people handy, you'll likely turn to
Web and poke about as possible. If your concern is
need for better advertising results, you may see things such as ...
> At $299 per year, Yahoo provides
best ROI on
Web.
> Let Overture.com double your sales in six months
> Banner ads are making a comeback; don't be left out
> Paid submissions at Inktomi are
only way to go
> Ezine advertising gives
best return on
dollar