Written by Michael Mercer, Ph.D.

Best Definition of “Corporate Culture”

If you ask 10 people to define “organizational culture,“ you will get 11 different answers!

Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:

“Corporate culture is how every employee knows she or he must act – even if no one is watching.”

Knowing your company’s culture proves crucial for multiple reasons, including: + Only organizational changes that fit into your company’s culture will succeed. Changes not fitting intorepparttar culture will fail and not achieve desired results. + Hire employees who fit intorepparttar 149150 corporate culture. That is, “Do not try to fit a square peg into a round hole!”

Fastest Way to Uncover Your Organization’s Culture

From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discoverrepparttar 149151 story all employees know and tell other employees. In fact, hearingrepparttar 149152 company’s signature story is a right-of-passage for new employees. Hearingrepparttar 149153 story implicitly tells a new employeerepparttar 149154 actions and valuesrepparttar 149155 organization expects.

Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.

1st Story: Ritz-Carlton-Hotel Company

Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.

“Ladies & Gentlemen Serving Ladies & Gentlemen”

When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a “servant.”

Then, he realizedrepparttar 149156 fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly sawrepparttar 149157 maître d' chat with and entertainrepparttar 149158 diners. In fact,repparttar 149159 maître d' spoke many languages. So, he spoke German torepparttar 149160 German diners, French torepparttar 149161 French guests, and English torepparttar 149162 English customers. He also expertly helped diners with their food and wine choices. From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.

Ritz-Carlton’s Culture

Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to berepparttar 149163 premier worldwide provider of luxury travel and hospitality products and services.”

Alcohol and Events

Written by James Coakes

Naturally alcohol is an important part of many events. People associate having a few drinks with relaxation and enjoyment.

Obviously participants must not drink before taking part in dangerous activities, particularly motorised and shooting events. All insurance companies specify that no alcohol at all is taken before or during any such events. It is impossible to police a situation where people are allowed 'one or two' so usually soft drinks or tea and coffee is provided during activities. When activities have finished then teams typically head off for a barbecue or meal and then drinks.

Consumption of alcohol can be a problem on events and it is those drinking sessions which continue on intorepparttar early hours which are better avoided. If you have exclusive use of a bar area askrepparttar 149149 hotel to close it at a sensible time, say 11 p.m. If you don't have exclusive use then you can askrepparttar 149150 hotel to set up a separate area which you can control and say that drinks purchased in other public bars must not be charged torepparttar 149151 company account. This way you can also

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