How to use the latest in Interactivity tools to increase sales and provide exceptional customer service

Written by Karen Fegarty


Many companies are trying to differentiate themselves from their competitors. Imaginerepparttar power of your site or marketing message if you include ways for your customers or potential customers to interact with you on a personal level, immediately.

Studies have shown that if you can address customer questions or concerns atrepparttar 121809 point of initial contact or at a buying decision point on a site, conversion to buyer is greatly increased. In addition, customer satisfaction is truly enhanced

Take a look atrepparttar 121810 following great tools that will allow you, to become Interactive.

Human Click – Human Click’s “Click-to-Chat” functionality can be quickly added to your website. All that is required is that you download a small file and insert a couple of lines of code to your HTML page. Your visitors will not require any plug-ins or software to chat with you. Features include: Chat with your visitors – You can accept or declinerepparttar 121811 request to chat you may also “call” a visitor on your site and ask them whether they would like to chat. If operators are unavailable or offline,repparttar 121812 customer is givenrepparttar 121813 option to email your company. Statistics – you will see complete info on all your visitors. Where they came from, what pages they are looking at and how much time they spend at your site. Sounds – You can hear notification of a visitor to your site or a request to chat. Multiple Operators – You can assign multiple operators to handle incoming chats. Simplicity – Easy to establish, you can be up and running in minutes Pricing at this time ranges from no charge forrepparttar 121814 FREE version, Express $19.50/month and $89.50/month forrepparttar 121815 Pro. All features listed above are included in all versions. Additional features and functions are available with Express and Pro services.

Don't Gimme No Solutions!

Written by June Campbell


Ever thought that this whole technology thing is just too confusing forrepparttar average person to understand? Ever visited a web site to learn about a new computer product only to leaverepparttar 121808 site muttering, "I don't get it. It's way too complicated?"

Well, if you have, you're not alone, andrepparttar 121809 problem may not be of your making. The way I see it,repparttar 121810 technology marketers onrepparttar 121811 Information Superhighway are spinning their wheels in a morass of jargon and hype. The result? A phenomenal tendency to say much and communicate little. When these Marketer Persons put pen to paper, or fingers to keyboard, whorepparttar 121812 *^&* knows what they're talking about? Not me, and certainly notrepparttar 121813 end user,repparttar 121814 person who might actually want to buyrepparttar 121815 product, if they knew what it was and what it cost and how they might use it

For example, after spending ten minutes trying to interpret a press release that somebody sent me, I gave up in despair and went torepparttar 121816 company's Web site, where, it was promised, full details would be provided. What did I find? You guessed it. After clicking my way through several pages of slowly downloading Web files,repparttar 121817 only thing I knew for sure wasrepparttar 121818 name ofrepparttar 121819 owner ofrepparttar 121820 company andrepparttar 121821 fact that they were launching a wonderful new "solution" that they believed would solve somebody's problem. But who's problem? And how? Don't ask me. How much does it cost? That's top secret information, apparently. How do I buy it, supposing for some perverted reason I wanted to purchase a mystery product? Classified information.

Here's a tip, gratis, for all you people who are trying to promote, sell or market technology related products. FORGET THE JARGON AND DESCRIBE YOUR PRODUCT IN A WAY THAT EVEN AUNT MABLE COULD UNDERSTAND! Because just maybe Aunt Mable might buy it if you lostrepparttar 121822 spin and told her exactly what it is you've got for sale.

Let me give you an example. Wade through today's collection of junk mail. Do you see anything from McDonalds inviting you to phone them and ask for details about their proprietary, integrated nutritional solution, developed in-house and designed to accommodate your daily basal metabolic requirements for dietary supplements? My guess is you won't find that. You will find information about their HAMBURGERS AND FRIES. You'll even find repparttar 121823 prices mentioned right up front forrepparttar 121824 whole world to see.

This unusual approach, which involves actually stating what it is you are selling, and how much it costs, and how a person can order it, has apparently worked well for outfits like McDonalds, and GAP and Ford andrepparttar 121825 other big names in retail sales. How about giving it a try inrepparttar 121826 technology industry as well?

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