Once you've decided to create a booklet or special report, you need to decide whether you will be offering
text in printed form or as an electronic download - or in both ways. Do not use your personal preferences or values as your sole criterion (e.g., "I like having something printed and substantial when I pay money for something" or "Anyone who doesn't understand that paper is obsolete isn't worth selling to").Why not? It may turn out that your preferences aren't as widely shared as you think they are. And there may be important practical considerations that you haven't factored in yet. Before making your final decision on this question, consider these points:
* Perceived value may be higher for a tangible item than for a downloaded one, particularly if
product is durably and attractively bound.
* On
other hand, a download may offer much higher perceived value because
information is thereby immediately available.
* Printed and bound information may be less likely to get copied and redistributed than a download that is not copy protected.
* Your target market may not feel comfortable with
process of downloading files, or may have so many technical problems opening and reading
download that
customer service headaches quickly mount up.
* If you want to provide another kind of item along with text, such as audio or video tapes, a print catalog or an object, such as a calculate-your-mortgage wheel or meatloaf pan,
print format makes more sense.
* When it would be nice for people to be able to click on Web addresses right from your text, a download may seem like
optimal choice.
* Fraud rates for downloadable products are very much higher than for products that get sent by mail.
* You can gather a valuable, valid postal mailing list when selling tangible items to be shipped or mailed, but addresses are less reliable for download sales.
Now let me say a little more about a few of
factors above.
First, fraud is indeed a very serious problem for products bought and received immediately online. Not only does
merchant almost always get stuck with a loss when a customer disputes an online charge, if
rate of "chargebacks" - sales reversed because of customer protest - gets too high,
merchant can lose his or her credit-card processing account and find it next to impossible to secure another one. On
other hand, established third-party digital download services have address checking and fraud detection procedures in place that may not be as available to individual merchants.
Second, Adobe Acrobat (PDF) files can be copy protected by
creator with several security options available. For example, you can set up a file to allow someone to read but not print, read but not copy and paste to another application, download but not create a copy of
file or not allow
file to be e-mailed to another computer. However, such restrictions sometimes do more harm than good by annoying or even enraging honest users who find themselves unable to make fair use of
material for which they' ve paid. For instance, they may download a file at work and then be unable to send it to their home computer, which is where they would have downloaded it to begin with if they'd had high-speed Internet access there.