This research attempts to obtain business firms' views on search engine marketing. It gives valuable implications to both business and search engine marketing firms. The research collects findings from 121 Hong Kong trading firms involving in foreign trade through telephone interview. Also, a separate focus group was held with 8 marketing managers and 1 search engine optimization (SEO) specialist. We believe
implications also apply to other geographical areas.
We have extracted part of
results to present in this article.
1. Employed SEO service or Exercised SEO Before?
103 (85%) respondents reported that they have neither employed any search engine optimization service nor self-exercised any search engine optimization service. However, 18 (15%) respondents pursued some sort of search engine marketing including search engine submission to search engine optimization.
2. Importance and Concerns of Search Engine Marketing/Search Engine Optimization
A rating scale of 1 to 5 was employed, with 5 means Very important and 1 means very unimportant. Respondents reported that they perceived that search engine marketing could be a cost-effective method to help them get new overseas customers (rating 4.7).
Respondents also considered
following factors whether they would use a search engine marketing firm: 1. Pricing (4.6), 2. Deliverables (4.8), 3. Guarantee Clause (4.0), 4. Ranking against rival firms (4.7), 5. Possibility to get to Top 10 ranking (4.1), 6. Chance to increase response rate (4.8)
3. Paid for Performance Search Engine Marketing
This question has an explanation about
meaning of paid for performance search engine marketing. The question includes pay-per-click and paid-for-inclusion plan.
Again, a rating scale of 1-5 was employed, with 5 means Very important and 1 means very unimportant.
The respondents expressed that they concerned
possible high cost (4.8), potential fraudulent clicks (4.9), delivery of message to right persons (4.7), and time required to manage
campaign (4.2).
4. Understanding of Search Engine Optimization
This question asked about their knowledge of search engine optimization techniques. Respondents were given 3 choices: 1. Yes, 2. No, 3. Don't know.
31 respondents perceived that
major task of search engine optimization was adding keywords in Title and Meta Tags while another 62 of them were not sure about
answers. 108 respondents did not know link building was an important factor that could help them improve search engine ranking. Interestingly, 72 respondents believed that program “submit to 1000 search engines” could increase their website traffic. 101 respondents did not realize that content analysis and improvement measures such as keyword density ratio and keyword proximity ratio played a role in search engine optimization.
In general, most respondents believed that they did not possess sufficient knowledge on search engine optimization.
5. Focus Group
Another 8 marketing managers were invited to a focus group interview. 4 of them had experience in employing search engine optimization firms, and another 4 considered using search engine optimization services but finally had not taken action. An SEO specialist was acted as a moderator in
interview.
In
interview, they generally agreed that search engine marketing could help them to generate business leads. For those who did not use SEO service expressed that they abandoned to pursue as they could not make up a decision. First, they were not familiarize with how to achieve good search engine ranking. Second,
pricing scheme offered by different SEO firms varied greatly from US$19.99 to US$5,000 up-front fee, and some also required US$500 to US$5,000 monthly service fee. However,
SEO firms could not express clearly
deliverables that clients could obtain and they also refused to clearly explain
methodologies that they would use. These facts made
interviewees very difficult to persuade their boss to use SEO service.
In addition,
interviewees expressed that they feared that SEO firms would require many website changes, and some changes like keywords stuffing in Alt Tag or put too many texts and too little graphics in web pages make
site looked unprofessional.