Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 730 including guidelines and resource box. Robert A. Kelly © 2003.How Would You Ever Know?
Your important outside audiences behave in ways that stop you from reaching your objectives.
Because you haven’t paid much attention to their care and feeding, is it likely you’ll know they are placing a hammer lock on your business in time to limit
damage?
With some luck, you might save
day, but why let matters fester until you have a bad situation like this on your hands?
Especially when a proven sequence can help you alter
perceptions, and thus behaviors of your most important external audiences making
achievement of your business objectives much easier.
Take a quick look at what makes it all possible,
fundamental premise of public relations:
People act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that perception by reaching, persuading and moving-to-desired-action those people whose behaviors affect
organization,
public relations mission is accomplished
Now, put it into action this way.
First, think about those groups of people whose behaviors can really affect your organization. The test for placing a key, external audience on your action list is this: does its behavior affect your business in any way. If
answer is yes, list it.
Let’s take
target audience at
top of that list and work it over. Obviously, you need to know how members of that audience perceive you, and that requires that you interact with those members and ask a lot of questions. This is
monitoring phase.
How do they think of your organization, if at all? Do they have any problems with you? Do negative thoughts creep into
conversation? Are misconceptions, inaccurate beliefs, even rumors apparent?
As unsettling as these data may be,
silver lining is
fact that they let you establish your public relations goal. Straighten out that misconception, or correct
inaccurate belief, or knock down that rumor once and for all.