How To Win Your Customer Sevice BattleWritten by Andrew Lawrence
Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Even though you are in right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound familiar? If so, here's a proven, effective FREE technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer rights issues. What are your consumer rights? A product or service offered by a reputable company should function properly. And, as a consumer and a customer, you should be treated fairly and properly. And customer service is supposed to help you when that doesn't happen. The vast majority of legitimate organizations that depend on consumer buying for their sales and profits are willing and committed to stand behind their products and services and are willing and committed to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even most obvious problem. And you get stuck in a battle with customer service, a seemingly dead-end with no resolution, a consumer nightmare! It happens. And when it does, here's what you can do ... First, take a deep breath. Relax. Your customer service battle may soon be over. Note: regarding exercising your consumer rights and winning customer service battle; in order to be effective you need to act sanely and rationally, have a VALID claim, and expect a REASONABLE solution. The Rule of 3 Make sure you have first followed what I call "Rule of 3"; if possible always give customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with normal standard customer service rep you should ask (nicely and firmly) for a supervisor; sometimes a supervisor can simply and easily resolve your problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous! If, after exhausting limits of both customer service and yourself, your problem is not resolved proceed with following technique ... The Ultimate Email To end battle quickly and victoriously you will compose and send a unique and special email. The Ultimate Email. If you want your problem resolved once and for all just follow these steps ... 1) organize most pertinent facts relating to your problem. Facts ... not feelings. 2) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved via customer service. Be professional. State it clearly. No more than 1-2 short paragraphs.
| | 8- SOLID REASONS ALL NON-PROFITS NEED A WEB SITE...Written by Thom Reece
© 2005 Thom Reece All Rights ReservedA nonprofit organization can take advantage of Internet in at least eight profitable ways: - Public Relations & Publicity
- Enhanced Public Education
- Increase & Expand Fundraising
- Improve Volunteer Recruitment, Recognition & Support
- Better Delivery of Services
- Stronger Advocacy
- Improved Research
- Dramatically Enhance Communication
Let us look at brief examples of each of these uses in turn... Publicity Good sites gain attention. Attention or awareness is exactly what all non-profits need... it accelerates fund-raising efforts,and enhances all following essential needs:Public Education There's a fine line between grabbing public's attention and educating public about an important social problem or cause.Whatever mission statement of your non-profit organization is, it needs to be presented with clarity to various "publics" that all non-profits must influence if they are to be successful. All organizations have several different "publics" which they must influence in a positive way in order to achieve their organizational goals. Some of these "publics" are: - centers of influence
- community organizations
- government officials and departments
- other non-profits
- volunteers
- donors
- etc. etc.
A properly constructed and strategized web site can reach all of these "publics" cost effectively and with immediate calls-to-action. Fundraising Large sums of money are now changing hands over Internet. One early barrier to online fund raising was perceived insecurity surrounding online financial transactions. With dramatic improvements in online secure data transmission, this is no longer an issue. Now there are multiple ways for donors to make direct donations without worrying. Several companies offer secure methods for performing online financial transactions. PayPal and Amazon now provide free mechanisms for proper transmission of credit card donations to non-profits... eliminating need for non-profit to own and manage their own credit card merchant account... and saving organization on transaction fees. Another advantage of online credit card donations is that they are usually for larger amounts... and given more often during year. The biggest single benefit of a well crafted non-profit web site is fact that you are now opening up entire online world... almost a billion users (and growing) worldwide... to your organizations needs and goals. It is not unusual for organizations to recieve substantial donations from complete strangers living in foreign countries. These folks will have found you on world-wide-web, feel an affinity to your goals... and donate money using your online form and their credit card. Building a donor database allows organization to "go back to well" seeking additional donations for specific projects, needs, or general support. Web donations will iron out peaks and valleys of your revenue flow. Volunteer Recruitment Volunteer recruitment and management is a well developed and proven use of Internet. The Internet allows for a new and powerful way for people to support non-profits by becoming virtual volunteers. Virtual volunteers have more control over their time and ease of working from home because they take advantage of convenience of online communication. All factors that motivated volunteers face-to-face still operate forcefully over Internet. A spirit of community and personal relationships thrive abundantly in cyberspace. Of course, many non-profits have effectively used their web presence for recruiting volunteers that show up on their premises. Recognizing volunteers... a vital component of developing a strong volunteer, is made simple and easy through a web site.
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