How To Get Repeat Business

Written by Chuck and Sue DeFiore

A concern for many ofrepparttar participants inrepparttar 117656 survey results was repeat business. One ofrepparttar 117657 best ways to get repeat business is to outline what makes YOU want to do business with someone else again, and apply these same questions to your own business. Ask yourselfrepparttar 117658 following: Were you clear as to what you wanted or needed? Were all your needs meet based on what you toldrepparttar 117659 business you wanted or needed? Were they courteous, friendly? Did you get what you needed in a timely manner? Did they follow-up with you (to see if you were happy with their product or service)? Did you respond to a follow-up?

The kind of questions are going to depend onrepparttar 117660 business or service offered. For example, when we finish a lease purchase deal we send final letters to bothrepparttar 117661 tenant/buyer andrepparttar 117662 seller, and tell them it was a pleasure doing business with them, we wish themrepparttar 117663 best, and we would appreciate a short note if they were happy with our services. We include a self addressed stamped envelope for their convenience, and ask them if they know of anyone that could use our services.

How To Realistically Set Your Fees - Part 1

Written by Chuck & Sue DeFiore

Calculating Billable Hours Myth Vs. Reality

We all know there are 52 weeks in a year and 40 working hours in a week. Therefore, we can bill 2080 hours per year, right. Wrong. Too often this isrepparttar trap that many new service businesses fall into.

The first step in calculating your billable hours is to define a realistic working year. If you were employed elsewhere, you would expect or want at least two weeks vacation time, one week sick time, one week personal time and paid holidays. So, where does that leave us - 52 weeks minus four weeks leaves 48 weeks minus about 10 paid holidays, or a total of approximately 46 weeks per year.

OK, you say, that means I can still bill for 46 weeks times 40 hours per week or 1840 hours per year. If I charge $25 per hour that comes to $46,000. Not bad, that is more than I was making on my previous job. Wrong.

What you have just established is a realistic working year, notrepparttar 117655 number of billable hours. You still need to account for marketing time, administrative time, bookkeeping time, equipment maintenance, continuing education, etc. You also need to calculate in equivalent time for self-employment tax, local business taxes, etc. In many locales, this can add up to an additional 20% or so in time or money.

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