How To Get A Standing Ovation From Your Customers—Successfully Managing Continuous ImprovementWritten by Kirk Chadrick
How To Get A Standing Ovation From Your Customers—Successfully Managing Continuous Improvement Despite its many false starts, skeptical reactions and misconceptions, Total Quality Management (TQM) movement has begun slow process of changing way we do business both here and abroad. At an ever increasing rate, our customers are not only requesting, but demanding, that we provide more “customer service” for less money. If we decide that we wish to remain financially viable and to continue doing business successfully in these markets and segments, we must come to grips with fact that this challenge is not just a short-term “problem” that will go away by itself when economy turns around. At risk of using an over used phrase, all indicators seem to be pointing out that this is in fact a real paradigm shift and that it is absolutely here to stay! Questions and concerns naturally arise…how much will our fundamental way of doing business need to change in order to “just stay even” with competition…will we be able to outperform our competitors…exactly what am I going to have to adjust in my own behavior and management style in order to get ever increasing results from organization…am I willing to pay price necessary both personally and organizationally in order to compete? As you can see, questions for how to get totally satisfied customers must be initiated from customer’s point of view. By choosing to first see world from their eyes and not our “organizational” eyes, we get a much better understanding of what organization has to do rather than what we may already be doing. Learn to be more proactive in getting yourself and your organization to “be customer” while evaluating your products and services. Since goal of this article is to be informative yet brief, I will give you 6 general ways to start transforming yourself and your organization into a quality machine that is always improving. However, it is important for me to stipulate
| | Top 7 Tips for SpeakersWritten by Sandra Schrift
Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print fre*e of charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for other sites. Please send a courtesy link or email where you publish to sandra@schrift.com Thank you. ___________________________________________________________TITLE: Top 7 Tips for Speakers AUTHOR: Sandra Schrift CONTACT: sandra@schrift.com COPYRIGHT: ©2004 by Sandra Schrift. All rights reserved ___________________________________________________________ Top 7 Tips for Speakers Public Speaking is number one way to advance your business career. Do you get nervous when speaking to a group? Do you feel butterflies in your stomach? The following tips will help you get your butterflies to fly in formation. 1. Everyone feels some nerves before a presentation. Try to do a quiet meditation, visualization, or exercise before you speak. Breathe deeply. Memorize those opening lines…and then quickly engage your audience with a question or humorous story. 2. Three keys to being a top presenter: practice, practice, practice. In front of your mirror, in front of your stuffed animals. Use a tape recorder and a cam recorder for playback and feedback. Try your material out with service clubs.
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