What's your favorite search engine?Mine used to be Infoseek. For a while Infoseek was
only search engine I used, and
name "Infoseek" was fixed on my mind as
place to go whenever I wanted to find something on
Internet.
But I could care less about Infoseek nowadays.
I never use it anymore.
After Disney bought Infoseek in 1998, they changed
name to Go.com. "Alright", you might say, "can't you take a name change?" Well, problem is, it wasn't just a name change, it was a total elimination of
Infoseek brand.
The whole visuals of
site were changed, and what's even worse,
Go.com site became an entertainment oriented search engine. It was still a search engine, but it neither looked nor felt
same as good old Infoseek (and
search results were not
same as before).
Infoseek was struggling, which is why Disney bought it. But it was still a heck of a brand name, an asset which Disney completely neglected. The result is that a lot of people who used Infoseek before have now switched to other search engines.
In fact,
brand kill was so destructive that Go.com doesn't maintain its own index anymore (it serves results from GoTo.com). Infoseek/Go.com is as good as dead, and
brand change by Disney had without a doubt a profound role in
failure.
What can be learnt from this? Well, first point: branding is very important. It can make or break a business venture.
Second point: branding is psychological. It exists in
minds of customers and prospects. When I say, "Image is nothing. Thirst is everything", I can bet that
name of a popular fizzy lemonade will pop up in your mind. That's
power of branding for you.
And third point: repeated exposure to
brand is vital to producing a successful brand. When
Infoseek brand was gone,
search engine somehow lost its "meaning".
And just to make it absolutely clear what Web branding really is, here's a short definition:
The purpose of branding is to get people to recall your company/product/service from memory. The ultimate aim is to get people to trust you more than
competition, and to think of your Web site before they think of
competition's Web site.
Branding isn't just for
big companies. It's just as important to
small business entrepreneur, especially online business owners. With cutthroat competition on
Web, those who don't brand will probably go out of business.
Here are several hands-on branding strategies for you to apply to your own Web site, using your business name and your own name:
1. Repetition - This is very important: keep all of your design elements
same from page to page. Most importantly, display your logo at
top of each page, consistently throughout your Web site. Your Web site must have its own distinct "feel".
2. Newsletter/Ezine - Use your mailing list to push your domain name and slogan (consisting of your Unique Selling Proposition). If you have an ezine, create a header that contains your domain name and your slogan. Use this same header in all issues of your ezine.