The worst thing you can do to yourself is having a website where your own visitors struggle with navigating around your site just to purchase an item or a service from you. This usually happens when you don’t have
appropriate information or tools to allow your visitors to buy something online with ease. As a website owner, you are responsible for anticipating any type of difficulties your visitors will encounter when they are on your site. A good place to start would be by visiting other sites and see how they set up their buying procedures; find ones that you really like and transform it into yours. Visitors want to be in and out when they purchase something and if it takes too long or your instructions are not clear in what needs to be done to complete a simple process, you’ve lost those visitors. To create an optimum site that revolves around
‘buying process’, take heed of these series of questions and concerns to make sure that you’ve covered all
bases possible to have a top notch ‘check out’ feature on your website.
How long will it take to ship your products or a service to be implemented? Do you offer a rush delivery?
What are your shipping or service fees as well as tax or surcharge costs? All sites should always have these numbers listed since no one likes to be surprised with additional fees or costs. Make these numbers available immediately and don’t give this information at
very end of
check out process since they may get discouraged and cancel out
order.
Detailed description of
product or service in question should be provided. Let your visitors know what is entailed and what it includes. Make it very clear on exactly what your visitors will be receiving from you.
Do you offer dimensions or sizes to describe
products? Many people are easily fooled by pictures they see on
web and since you can’t physically see or touch what you’re about to buy, it helps when you give an accurate dimensions of what
product is.
Many websites have jumped on
bandwagon of giving their visitors
option of clicking on a button to see a larger description of a picture. An example of this would be “Click to Enlarge Picture”. This feature is greatly used and appreciated by visitors since it assures them that
product in question will be worth
purchase. This is a huge factor for visitors in their buying process.
The more features you have on your ‘check out’ process; always provide simple details in how to move forward in
buying process. Don’t assume
visitors will know or figure it out. They don’t want to figure it out and work hard to buy something. Just provide simple, accessible instructions for anything even remotely challenging.
How do I know I’m going to be satisfied with this product when it arrives at my door? Offer a guarantee and include testimonials liberally and write in layman terms that make visitors comfortable about your products or services.