Jim, a 42-year old engineer was teaching his eight-year-old son how to fly a radio-controlled airplane. As
airplane was taking off, Jim instructed his son to push
control stick on
radio to
right. He did and
airplane turned to
right.
This was repeated several more times until
airplane turned full circle toward
son, ready to land. “Push
stick to
right,” said Jim. This time, however,
plane turned left. “Push
stick left,” Jim said. Now
plane turned right, as if it suddenly had a mind of its own.
“I’m confused,” said
son. “How do I know which way to push
stick when
plane behaves differently depending on if it’s flying away from me or toward me?”
“It’s simple,” said Jim. “Simply imagine you’re in
plane and push
stick accordingly.” This cured
problem.
What a great lesson in empathy –
ability to experience
world from another perspective, often
perspective of another person.
As an anonymous English author wrote: “To empathize is to see with
eyes of another, to hear with
ears of another, and to feel with
heart of another.”
Why is empathy important? The real world bottom line is that lack of empathy leads to poor communication and a failing to understand others. Lack of empathy leads to all sorts of problems in our world. Nations go to war, people are killed, couples divorce – all for a lack of empathy and understanding.
It is natural to become angry when frustrated or irritated with people who do or say things at variance with our worldview.
To manage anger, it often helps to see our anger as a combination of their behavior and our lack of empathy. While we cannot control other’s thoughts, feelings or behaviors, we most certainly can increase our empathy skills.
To control our anger with increased empathy, three basic skills are required: listening, self-awareness and acceptance.
Empathic listening is a type of listening that goes further than ordinary listening. This type of listening uses another person’s point of view to see
world as others see it. It provides a higher level of understanding of how others feel.