Diagnosing Paper Jams in HP Laser PrintersThere are many things that can cause paper jams in HP printers, and diagnoses vary from one model to
next. In this article I will discuss some of
most common causes of printer jams and possible solutions.
Where is
paper jamming? When you answer this question you are close to solving
problem.
1. If
printer will not pick up paper from tray two or three there are several causes.
-Try using a lower weight paper. HP does not recommend printing a higher weight than 20lbs from and tray but tray one.
-If this does not work
paper rollers probably need to be changed. These come with every maintenance kit, but most end users do not change them, they just change
fuser. If you do not have rollers available try cleaning them with a lint free cloth and wipe away any paper dust or other debris.
2. The paper is picked up from
tray but does not make it to
toner cartridge.
-Typically this is
paper feed assembly or
registration assembly. These are not easily replaced and I suggest consulting a professional.