Got It Right?Spam was not invented on
Internet. The Internet just helped give it a name. It’s been around for a long time. Essentially spam is unwelcome advertising. The problem with
Internet is that you get a lot of it, and it’s VERY LOUD and in-your-face. TV’s not much different. Then there’s junk mail. Very few people even read it. In an effort to get our attention, advertisers are using
two tools that seem to work best—loud and obnoxious.
Hey, they work, don't they! And whatever works must be okay because more and more people are willing to do whatever works to succeed. But does it really work? A successful bulk mail campaign would be ecstatic to get a five percent return rate. But, say a campaign is wildly successful, and gets a fifteen percent return rate. That means that it has an eighty-five percent failure rate. Yet, they call it a success because someone can make money at it.
Problem is when everyone is trying to succeed by being loud and obnoxious, things get pretty loud and obnoxious. Then, loud and obnoxious doesn't work anymore because no one can hear anything. So, they get louder and even more obnoxious. People in an argument often assume (or at least act like they think) that being loud improves their position. And advertising follows suit.
Surely, there’s a better way.
Shallow and Immature Self-Centeredness The values of loud and obnoxious have to do with image and impression. Loud and obnoxious want to create an image, and make an impression. And they do! But what are
underlying values of
image and impression they make? What is really being communicated is shallow, immature self-centeredness. If you think that I'm suggesting that
values of
reigning advertising and marketing wisdom are shallow, immature and self-centered, you’re right. Do you really want your business associated with such values? I don't .
Most advertising, marketing, and public relations efforts appeal to self-centered and shallow values. As a result, most people intentionally do everything they can to minimize
effectiveness of ads. We identify them with
inane. We learn to block them out. We don't even see them or hear them. That’s why they have to get louder and more obnoxious. Advertising has become an engine of rudeness and crassness that grows ever louder and ruder. Too often financial success comes at
expense of increasing social and moral corruption. Advertising encourages people not to listen, not to pay attention. We have learned to tune in and tune out. Because when you do listen, you are inundated with a kind of shallow self-centeredness and an invitation to envy.
Do you really want your business associated with shallow, self-centered, rude and crass envy? I don't. Surely there is a better way.
First Impressions Substance and content always trump image and impression in
long run. Substance and content are worth paying attention to. They don't have to be loud or rude. Substance and content simply stand their ground. They can do that because they actually are what they appear to be.
Of course appearance is important. First impressions are valuable because they create a benchmark for further evaluation. When that evaluation is not consistent with
first impression, a disconnect occurs. Questions arise, and doubts are introduced. But when
later evaluation is consistent with
first impression, an important connection is made that contributes to trust.
Advertising in-and-of-itself is not a bad thing. What makes it good or bad is how it’s done and
morals or values to which it appeals. Advertising that appeals to particular morals or values actually strengthens and reinforces those morals or values apart from
product or service that is being advertised. In truth, advertising attempts to effect attitudes, values and morals. Morality is
vehicle that carries advertising and marketing messages in public. Advertising is always necessarily moral because it always suggests someone’s idea of goodness or correctness of character and behavior, where good and correct are understood in terms of popularity. Advertising appeals to and influences both popular thought, styles and morality.
Most advertising, marketing and public relations campaigns attempt to affect
minds and attitudes of people outside
company by employing techniques that grab and manipulate a target audience. But people don't like being manipulated, so they learn to ignore ads. The whole endeavor is pure spam, from inception to execution.
Business Integrity and Credibility The advertising industry occupies a key position regarding social morality. We believe that
advertising industry should, ought, and must encourage
values of moral integrity through
work that it does. Advertising needs to appeal to and build upon maturity and sagacity because it is
right thing to do. The industry and
people who comprise it have additional, not less, social responsibility. They (we), more than others, must be mature, responsible, full of integrity, honesty and moral character—and
work we do,
ads we create, should reflect this character and these values.
A better campaign will attempt to develop and then reveal
substance—the character and integrity—of a company. This way when people see an advertisement, they don't need to be manipulated, but are allowed to make their own associations. They are not manipulated with false images and impressions, but are allowed to see how character and integrity effect a company. The only potential drawback is that these qualities must actually exist before they can be revealed.
The effort to create an image of integrity, for instance, without
underlying reality being in place, lacks integrity. Thus,
fundamental concerns of business promotion involve
character and principles upon which
business is built, and
way that
business employs character and principle in its operation.
Financial profitability apart from
values of honesty, integrity and compassion suggest that a business is greedy and self-serving, that
fundamental concern of
business is not
customer, neither narrowly nor broadly conceived. The public will eventually come to see
reality of
character and principles of a business and those who operate it, and will respond appropriately. Public opinion over time will discover
real character of a business and its people. Time tends to bring out
truth. And
long view of history favors honesty, integrity and compassion over greed and self-centeredness. It favors substance and content over image and impression.