Going the Extra Mile and Getting Referrals

Written by Gordon Goh


Successful salespeople haverepparttar ability to turnrepparttar 103023 customers they serve into advocates. They don't directly ask for assistance, they do it by goingrepparttar 103024 extra mile when providing service. It is only natural for satisfied customers to refer their friends and business associates to someone they know they can trust to take good care of them.

Your ability to provide quality service afterrepparttar 103025 sale is critical in developing "lifetime relationships" with your customers. Top salespeople have learned thatrepparttar 103026 key to their success is "service with a smile." They understand that their referrals and follow on business is in direct relationship torepparttar 103027 service they render on a daily basis.

Here's how you can do it:

Consulting Versus Selling

Written by Gordon Goh


Consulting Vs Selling, How we can make sales by not doing selling but consulting. As we know, everybody loves to buy but hates to be sold. We need to engage in non-manipulative selling, and ask deeper questions that will makerepparttar sale.

View Yourself As A Consultant

One particular self-image possessed by high-achieving salespeople is that they see themselves as consultants rather than as salespersons. They see themselves as problem solvers with their products or services rather than as vendors looking for someone who will trade them money for what they have to offer.

Approach Them As Clients

They do not approach their customers with hat in hand, hoping for a sale. They approach their "clients" withrepparttar 103022 attitude that they are consultants calling onrepparttar 103023 prospect to help him or her solve a problem or achieve a goal.

Ask Questions And Listen Carefully

Seeing themselves as consultants, they ask questions carefully and listen intently. They focus all of their energies on understandingrepparttar 103024 customer's situation so that they can make intelligent recommendations based on whatrepparttar 103025 customer really wants and needs.

Become An Expert In Your Field

As consultants, they recognize that they must be experts, authorities in their field. They know their products and services from one end torepparttar 103026 other. They invest many hours familiarizing themselves with every single detail of what they sell, and of what their competitors sell as well. They knowrepparttar 103027 strengths and weaknesses,repparttar 103028 advantages and shortcomings,repparttar 103029 features and benefits of what they are offering. They have excellent product knowledge, which their customers can sense and which gives both themselves and their customers greater confidence throughoutrepparttar 103030 sales conversation.

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