How you think, your relationship with yourself is what decides how well you communicate with your customers and relate to your team. The most important relationship you'll ever have is
one you have with yourself so you've got to get that right.
Henry Ford said, (he was
guy who started all
traffic chaos)- "Thinking is
hardest work there is, that's why so few people do it". Too often we don't think and just react to how we feel. The successful business person doesn't react - they - "think"
Successful people have a deep understanding of their own minds. They're aware of their needs, their strengths and weaknesses, and their emotions. They're honest with themselves and resultantly, with their customers and their team. You have to decide who runs your mind, is it you or is it somebody else? Let me give you an example: I've always had a thing about good timekeeping; it's something that's been programmed into my brain. If you agree to meet me at 8.30 in
morning, I'll be there at 8.20; I will always do my utmost be on time.
So I used to get angry when a member of my team would show up late for a meeting or an appointment with me. When I got angry I'd get stressed and end up saying something that I regretted later. Therefore, I learned to start thinking about
situation and try to see it from their point of view and not let my programming run my brain.
That doesn't mean to say I ignored
lateness or did nothing about it; I thought very carefully about what I wanted to say and spoke to
team member about how we would resolve this situation.
The point about this is - I'm not prepared to allow that team member's behaviour to run my mind. Getting angry and stressed is not good for our health and it isn't a productive way to motivate our team.
In running their own minds successful people know what they're good at and what they're not so good at. Again it's important to be honest with yourself.
Some people take on tasks they're not good at, thinking that they should be able to do whatever it is. They then make a complete mess of it and "beat themselves up" for being so useless.