Simple Planning Makes for a More Enjoyable VacationJune is "Rebuild Your Life" Month... time to think of ways that you can rejuvenate yourself and reconnect with those you care about most. If your vacation includes travel, I encourage you to plan at least one trip that is purely vacation. Make
first day of summer (June 21) your deadline for finalizing summer travel and vacation plans.
The annual family vacation is typically a time for fun and relaxation... if you plan ahead. For those who don't plan accordingly, it can also be a time of disaster, stress, and heartache. Unfortunately, most people don't associate planning with fun. I've learned that leaving even
smallest details unattended to can be a recipe for disaster. I'll illustrate my point by sharing some personal experiences.
Confirmed Airline Reservations... Ha!
Six years ago my family planned a summer vacation to Alaska. Because Alaska only has a couple months of warm weather, we knew that
month of July would be a busy time to travel there. That's why we purchased our airline tickets six months in advance. With paid tickets in hand, I called
airline
day before to confirm our reservations. They confirmed that we had paid reservations for
flight.
The next day we got to
airport 1.5 hours before departure time. That's when we were told that
flight was oversold and we did not have confirmed seats on
plane. I said, "How can this be? We bought these tickets six months ago! We were among
first passengers to purchase tickets for this flight! And we're here early... most other passengers have not even checked in yet!!" The agent behind
ticket counter explained to me that, because we had purchased
tickets so far in advance, seat assignments were not made at
time of purchase. (We since learned that most airlines do not have their computers set up for seat assignments until 60-90 days out.) Those who purchased tickets or called to request seat assignments within 60 days of departure had reserved seats. We were placed on
waiting list.
Our story had a happy ending. We got
last three seats available... all in First Class! Although we had a favorable outcome, our vacation could have ended in disaster. This is one lesson I will never forget! I've just purchased airline tickets for December to Hawaii. Although
flight is almost sold out,
airline will not make seat assignments until 90 days prior to departure. Guess who has a reminder in her tickler file to call
airline in September! (Learn more about setting up your own tickler file here: http://www.orgcoach.net/companystore ickler_file.html )
Guaranteed for Late Arrival to
Hotel... Ha!
The summer following our trip to Alaska, our family vacationed in Minnesota. Our flight was scheduled to land very late in
evening, so I asked our travel agent to set up a guarantee for late arrival when she booked
hotel reservations. Our agent confirmed that she had given
hotel our credit card to hold
room. As planned, we arrived at
Doubletree Hotel at about 11:30 PM. When I went to
registration desk to check in, I was told that there were no rooms available. I was shocked! I presented them with a printout from our travel agent, which confirmed our guarantee for late arrival.
In search for a greater understanding of what a "guarantee for late arrival" meant, I asked to speak with
manager on duty. I asked him, "If we had not checked in tonight, would
hotel have billed our credit card for
room, even though there are no rooms available?" That's when I learned that
Doubletree Hotel's guarantee was only a one-way guarantee. He confirmed that this was their standard policy. Having difficulty comprehending this policy, I reframed
question: "So if we are paying for
room, why is someone else sleeping in it right now?" He informed me that
guarantee did not obligate them to provide accommodations in their hotel; it simply meant that they guaranteed we would have a place to sleep that night. As I stood at
counter,
desk attendant spent
next 20 minutes calling other hotels and motels in
area. Finally he informed me that they would put us up at no charge at
Prime Rate Motel down
road! Hardly
accommodations we had planned on... and "down
road" was 15 miles away!
When we returned home from our trip, I called
Doubletree Hotel headquarters in Phoenix to see if this was their corporate policy, or just
local policy for that particular location. I was shocked when their customer service rep informed me that this was "standard practice in
industry," adding that "the airlines do it all
time." From now on, when I know I will be checking in late, I ask explicit questions about a hotel's policy regarding guaranteed late arrivals.
How High Do Mosquitoes Fly?
Of course, some things are simply beyond our control, and no amount of planning can guarantee a flawless vacation. I remember one of my first trips to Jakarta, Indonesia, where my husband's brother and his family live. We had made
long flight halfway around
world, and I was exhausted. (A quick geography refresher: Jakarta is near
equator, and it is very hot and humid there.) We were staying in a nice hotel with
modern comforts of air conditioning and purified water... two important elements for me.
When we checked into
hotel, we were informed that they would be doing some electrical work on
elevator shafts, and would therefore be turning
electricity off for
entire hotel from 2:00 AM to 8:00 AM while they did
work. I thought to myself, "Well, by then I will be asleep and I won't even notice it."
Boy, was I wrong! At 2:40 AM I woke up in a sweat. By 3:00 AM I was really hot and sticky. I had a brilliant idea! We were on
12th floor, and I decided to open
windows to let in some fresh air. There were no screens on
windows, but I figured that we were high enough off
ground that it would be safe to open them. I made an assumption that mosquitoes would not fly that high. Again, I was wrong. Within a few minutes I had 32 mosquito bites covering my body and more were buzzing in my ear. Now I was not only hot and sticky, but I also felt like one huge, itchy, miserable welt. (My husband only had two mosquito bites. For some reason, mosquitoes have always liked me more than him.) We ended up leaving our hotel room and walking around
lobby
rest of
night.