Users can be formed into queues in their own 'channels' and listen to a master 'channel.'

For example, a company that has more than 5,000 employees can host a company wide meeting via a web conference. Groups within corporation may be assigned to their own channel and 'speakers' will be broadcast to all channels.

This would allow groups to discuss what is heard and viewed, but doesn't involve renting of a space or gathering together of so many employees. Business operations also need not be suspended for employees to attend such a meeting as many times they simply generate information and do not require direct response to information offered.

Also, in instances where there were people who were unable to attend or want to review what was said at a later time, meeting can be logged and replayed in exact detail to allow absent employees to be caught up. Web conferences have convenience of communication without limitations imposed by geography, number of attendees or even absences, which might diminish message being sent out.

During our recent online poll, we asked following question:

What upsets you most when receiving poor customer service?

Eighty percent of poll participants said “I don’t care attitude” of person serving them upsets them most.

Businesses lose billions of dollars of revenue each year because customers feel organizations don’t care about their business enough to make an effort to keep them. It takes five times more effort to win over a new customer than to keep an existing customer.

Then why does this happen? No training or poor training has a lot to do with it.

Here are five secrets to showing your customers you really do care about their situations when interacting with them:

1. Listen! Take time to listen to “pain” customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for content and not method of communication customer is using. Use active listen skills such as

* Nodding your head * Leaning forward to show interest * Saying “I hear what you saying,” “I see what you mean,” or “tell me more” * Stop doing something else and devoted all your attention to listening. * Look at customer * Be patience and not interrupt customer before adding your thoughts

You might be first person that day that took time to listen to that person. Make most of it.