The Trust Issue in Marketing by Darrin F. Coe, MA copyright 2004One of
prime motivating factors in
purchase decision making process is “trust”. A consumer will at some point for however long or short of a time, ask
question, “Can I trust this company/person/product?”
In today’s ever-changing world of marketing, electronic media, email, and advertising innovations and intrusions, companies, and businesses are marketing to an ever increasingly suspicious consumer, who is conflicted between their desire not to be “sold” to and their desire to consume. They are looking for ways to establish believability, credibility, and trust.
According to a paper by
Peppers and Rogers Group (2004), 36% of major U.S. corporations view privacy as an important part of
company’s brand image.
It is my belief based on consumer thinking that one way to develop a competitive edge in
marketing world is to place greater emphasis on tying privacy policy to brand. This strategy places a direct link between trust and purchase while developing
beginnings of long-term relationship.
I suggest highlighting your privacy policy in all your marketing in a way that makes privacy, trust, and your brand synonymous. Let
consumer know that here is a business that will respect your privacy. Let them know that your communication with them will be relevant to their consumer needs. And you can let them know that information they share with your business will be used to better meet their needs and will not, knowingly be used against them, sold, or given to third parties.