From Angry To Loyal, All In One Understanding MinuteWritten by Ken Lansford
An angry customer is one of most dreaded moments in business. Absolutely no business owner is immune to them no matter how hard they try. No matter how much they do. Human nature indicates that sooner or later a customer will get upset. Even downright angry. So what do you do? It's one of toughest moments in business and urge is to defend yourself. Fight back. However, one simple tool will show you that fighting back is not answer. Fighting back fuels emotion and makes matters worse. The tool is understanding what lies underneath anger. Any psychologist will tell you that anger is a secondary emotion. Scratch that away and you have only two choices. The real root of problem. Fear or hurt. That's it. Under all that attack and all those abusive words is real root emotion of either fear or hurt. Now if a friend came to you in tears, afraid or hurt, what would you do? How would you handle it? Would you pour salt on wound? Would you fight back? Of course not. Compassion dictates that you listen attentively to their feelings and validate them. They might not be right, but at this point in time they need to be heard, to be validated. If you can keep real emotion in mind, then you realize that it's not a fight, it's a plea. In this way you can handle yourself professionally and with a caring manner. This technique helps you understand that it's personal only to them, no matter what they say. However, you may have to post words Hurt Or Afraid on your computer monitor to remember.
| | Traffic… Sales… and Headachy EmailsWritten by Brigitte Synesael
Not since phrase "Go West Young Man!" has there been as much promise of wealth and riches for anyone brave enough to explore this new frontier, Internet. With this new wave of technology anyone can open up a virtual store and sell their products and services around clock with entire world as their potential clientele. The Internet is everyone's dream come true! There's only one problem. No one told you about endless, sleepless nights of designing and redesigning your website, volume of hours you'll spend reconfiguring cgi scripts, fixing forms, researching how to get found in search engines, trying everything to generate traffic, and testing, testing, testing. If your Online business has become a hobby for you, then this can all be an exciting adventure, and a tremendous learning and growth experience. However, many people grasped onto hope of financial freedom with such conviction, that they either left their jobs and/or invested family security in their commitment to their Online Venture. These people are depending on success, they're learning on fly, and by now it's taking it's toll on many of them. Pressured to succeed, these ambitious hopefuls spend long days and nights at computer, skipping meals and getting no exercise. Typically, this small business is under staffed and working on a "shoe-string" budget. The loss of a key customer can be devastating. Add this to frustration of an enormous investment of time and energy with often negligible results, and uncertainty of success and you have yourself a very serious case of STRESS. Stress, by itself, is not a disease; however those who suffer from stress over extended periods of time can aggravate numerous health conditions such as asthma, allergies, arthritis, diabetes, ulcers, and many more. High stress levels can also be root of a weight management problem. Unregulated and poor quality meals combined with a lack of proper exercise is in itself a major contributor to a weight problem. Now, add high levels of business stress and you are looking at a potential for obesity.
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