ForGive All Ebay Sins: Why Bad Customer Service Can Cost You Money!

Written by Robert C. Potter


Overrepparttar years, I have been amazed atrepparttar 104456 “blinding” greed and reckless approach to commerce that some business owners have employed.

Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers in their wake.

Without fail, all of this “ill will” led most businesses to bankruptcy, and in some cases, Federal Prison.

I realize that not everyone engages in “business criminality” that rises torepparttar 104457 level of fraud and incarceration. Most people try to be good stewards, and approach their enterprise in an honest and forthright manner.

For those of you who own thriving business concerns, you already know that in most casesrepparttar 104458 customer is always right.

You make sure that you communicate effectively, refund monies ifrepparttar 104459 buyer is truly unhappy, and try to meetrepparttar 104460 needs ofrepparttar 104461 people who buy your goods or services.

However, there are more than a handful of Ebay sellers that are ofrepparttar 104462 mind that customer service and effective communication is not something that they need not participate in.

Takerepparttar 104463 case of a woman named Barbara, (Nickname: BoAnn) who recently posted her disappointment onrepparttar 104464 Ryze Business Network:

Quote:

Barbara Cerda wrote:

Greetings Everyone,

When will sellers on Ebay understand that customer service is key? And when will Ebay sellers learn using customer friendly approaches can only make their business grow?” Again today I've bought from a less than friendly seller.

Thought I was placing a bid and instead boughtrepparttar 104465 item atrepparttar 104466 buy now price. Of courserepparttar 104467 seller refused to allowrepparttar 104468 retraction, nor was I allowed to place a bid. I always pay for my winning bids immediately upon email confirmation.

And did so in this case. But it would have been customer friendlier for this seller to accept my retraction to be replaced with a bid.

He would have gotten repeat business from me and my friends. His "Buy Now" price is 30% overrepparttar 104469 retail price for this item.

Lesson learned by me again - that there are way too many sellers on Ebay out to grab a buck andrepparttar 104470 hell with fair practice. Lesson learned yet again.

Bobann

End quote…

The operative phrase here is “repeat business from me and my friends”. There is no better endorsement of your product or service than word of mouth advertising.

Lack of flexibility onrepparttar 104471 part ofrepparttar 104472 seller, not only cost him/her one customer, but also destroyedrepparttar 104473 possibility for future business. Good news travels fast, but bad news travels faster!

As an auction seller, (Ebay auction ID: LevelBest77) I would have accommodated her right away. And while I have never had anyone use “Buy It Now” by accident, I have had several people overrepparttar 104474 years ask me to retract bids.

The number of people who have made that request can be counted on one hand! Some did not even understandrepparttar 104475 process; (bid retracting) and I guided them through it.

People make honest mistakes, and you should never “abuse” a buyer for doing so. If you plan to get into Ebay auction selling forrepparttar 104476 long haul, always practice good will toward your customers.

Unless someone is totally unreasonable, and you have done everything in your power to accommodate their request, never deny peoplerepparttar 104477 ability to change their mind, return an item, or retract a bid!

Developing good will also requires that you anticipate customer needs…..

For instance, I had a few overseas customers bid on a wireless router. This particular item needed to be powered with a Universal Adapter, since voltage requirements in France and Australia are obviously different from those here inrepparttar 104478 United States.

I made this abundantly clear to both bidders before they sent me any payment. The purchase of such an adapter, not to mentionrepparttar 104479 shipping price, would have doubledrepparttar 104480 US retail cost.

I told them that they could probably getrepparttar 104481 product cheaper at their local electronics stores. Without hesitation, I let them out of their obligation to pay forrepparttar 104482 item. I then contactedrepparttar 104483 next highest bidder and offered that personrepparttar 104484 chance to makerepparttar 104485 purchase.

Both bidders thanked me for my honesty. They had forgotten aboutrepparttar 104486 electrical differences. I could have ignored that little detail, and sold themrepparttar 104487 item anyway.

I just had to put myself in their situation. Think of how frustrated they would have been if I did not reveal that information. Buyer’s remorse would have set in quickly, once they realized that they could have purchasedrepparttar 104488 same item for a lot less in their native countries.

Nursing shortage: Here is what some Hospitals are doing

Written by Sam Khan,MD


Sam Khan,MD Copy right: medjobcity Inc. 02/2004.

ursing shortage have been an issue for sometime now inrepparttar country. The causes are varied and have been discussed in many articles inrepparttar 104455 recent past.

The purpose of this article is to explorerepparttar 104456 strategies US Hospitals are employing to overcomerepparttar 104457 nurse shortage. The remedy of a problem is dependent on its cause. This is no different here. Sincerepparttar 104458 causes of shortage of nurses are variedrepparttar 104459 possible solutions proposed are many too. Nurse shortage stems from lesser number of students choosing nursing as profession , Uncertainty created by a wrong research report in 1988 by a reputable organization predicting impending nurse oversupply (resulting in students deciding not to chose nursing), more nurses choosing to work in out patient setting creating a mal distribution of nurses in some areas ofrepparttar 104460 country , dissatisfaction among nurses because of shift work, mandatory overtime, insufficient pay, lack of a career ladder are some ofrepparttar 104461 common causes. Many nurses are choosing Temp. work as it pays more money and allows some control over work hours and benefits. Inrepparttar 104462 private sectorrepparttar 104463 turnover is higher then inrepparttar 104464 govt. sector. Hospitals are doing all sorts of things to recruit and retainrepparttar 104465 nurses. Financial incentives to recruit nurses are temporary fix in general. These do not guarantee retention ofrepparttar 104466 nurse inrepparttar 104467 same facility. Long term planning for this national problem is addressed by federal as well as state level. These will have effect though not in very near future. A serious effort byrepparttar 104468 hospitals, nurses themselves as well asrepparttar 104469 government andrepparttar 104470 nursing organizations will be needed. Image building , makingrepparttar 104471 profession attractive arerepparttar 104472 sort of things which will take time but will have lasting effects. Forrepparttar 104473 short term it isrepparttar 104474 hospitals which have to deal withrepparttar 104475 nursing shortage.

The latest news is that some nurses who are in army reserves are now being called in for active duty and sent to Germany (3 from our institution). There are not many innovative strategies available to hospitals to deal withrepparttar 104476 shortage of nursing staff. Here are some ways different health care organizations and hospitals are dealing with this nursing emergency: (These strategies are for recruitment of new nurses, new graduates as well for retention of existing workforce. Some strategies are short term and some are long term. Your institution or hospital may already be employing many of these methods.) Commonly employed strategies to attract and retain nurses inrepparttar 104477 organization include: •Signing referral bonuses •Salary incentives •Flexible hours. •Lower eligibility threshold for benefits. •Improvement in working conditions. •Increase recruitment in training programs. •Recruitment outside of prime age. •Identify cost effective and quality based practice models that promote quality patient outcomes and job satisfaction. •Accommodate aging nurse force. •Image building of nursing staff. •Assign responsibilities and challenges for motivated members of nursing staff . •Create role models for junior nursing staff members. •Promote leadership development programs. Baptist Hospital of Miami, Florida is employing following strategies for some time with good success. •Sign-on Bonuses offered to all RNs and Out-of-Area Applicants ($5,000 and $2,500) •On-Campus Recruitment Twice a Year at each of Four Local Nursing Schools •System-Wide Posting of all Job Openings •On-site Child Care Center. •Post Office. •Choice of multiple health plans •Group Legal Insurance. •Leave Sharing (PTO donations to employees in need) •Larger and more frequent advertising in Local Newspaper and Nursing Journals •Special Annual Ads (i.e. Florida Hospital Association Guide, RN Magazine, AJN). •Commercial Internet Postings. •Special Nursing Limited-Time Offer ($5,000 and $2,500) •Nursing Recruitment & Retention Committee •Birthday Cards from Human Resources with 2 Movie Tickets •Employee Activity Committee Events

•Regular Bonuses of $1,000 and $500 •Year-end Raffle for "Trip for Two" •Stepped-Up Publicity ofrepparttar 104478 vacancies (posters, brochures, raffle boxes) • Employees Referrals program (RN Hires through employees referral program increased from 28% to 31% after Introduction of Program). •Relocation Assistance offered •Extra Pay Option (in lieu of benefits). •Staffing Incentive Bonus Programs (including $25 gift certificates) •Special Weekend Scheduling Option ($7/hr diff) •Supplemental Weekend Plan ($3/hr diff) •Increased Base Rates and Per Diem Rates •Guaranteed Overtime •Preceptor Honorarium ($200) •Special Call Back Pay (%20 or time and a half) •Thanksgiving, Christmas & New Years Holiday Pay (time and a half)

•Annual Spring Luncheon for Graduating Nurses (all colleges) •Pay for NCLEX Review Course •Nursing Student Clinical Rotations and Practicums at Hospital. •Students Hired as Nurse Care Techs at Top of Pay Scale until Graduation •Nurse Care Techs Recruited into New Graduate Training Program

•Professional Advancement Process (Clinical Ladder). •Leadership Development Program •Mentorship Program •Tuition Assistance •Toolbook for Performance (clinical, professional & personal development courses). •Employee Assistance Program. •On-site Credit Union / ATMs. •On-site Dry Cleaning, Hair Salon, Shoe Repair, Car Wash, Pharmacy, Gift Shop, •Meals-To-Go Program (from Employee Dining Room). . •Dental Insurance. •Vision care. •Life/AD&D/Dependent Life. •Short and Long Term Disability.

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