Five Secrets to “Thinking on Your Feet” By Ed Sykes © 2005 All Rights Reserved
Many times we are put into situations where we are asked a question and need to give an answer on spot, or “think on your feet.” It could be a sales or customer service situation, your manager asking you for a progress report, a request for your ideas on a new community project, or a job interview.
During these times we can feel pressure. Our heart begins to race, we start to sweat, we feel our knees knocking, or we want to hide under a rock. This is because sometimes answer we give could mean that big sale, customer being satisfied, a promotion or raise, or that dream job.
The following are five secrets to help you master your “thinking on your feet” skills:
1.Listen Many times when we are in a high pressure situation where we are so nervous we really don’t hear actual question. Been there, done that. To make sure we understand question and give right answer do following:
•Breathe slower (Benefit: Relaxes body and mind). •Look directly at questioner. (Benefit: Increases comprehension.) •Ask questions (Benefit: increases clarity and shows you are listening).
2.Pause to Organize It is okay to pause. Pause to gather your thoughts. When you pause you look and sound poised and in control. Remember, there is power in silence. 3.Repeat Question This has several benefits: * Buys you time to think. * Communicates a complete piece of information.