"Fire" Your Bad Customers

Written by Dave Balch

Here's a concept to consider: some customers just aren't worthrepparttar trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasprepparttar 117608 idea that we are better of WITHOUT some of them!

Let's face it; some people just don't "get it". They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be better off getting your product or service elsewhere.

A local auto repair shop diagnosed a clutch problem and did approximately $300 worth of repairs. About 2 weeks laterrepparttar 117609 clutch failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me thatrepparttar 117610 problem was one ofrepparttar 117611 parts that had just been replaced.

When I tookrepparttar 117612 paperwork and bad part intorepparttar 117613 local repair shop, he looked it over and tookrepparttar 117614 position that he had no way of knowing whetherrepparttar 117615 part in question was really bad or whetherrepparttar 117616 part they gave me was, in fact,repparttar 117617 part they had put in. I told him that I understood that but I didn't think thatrepparttar 117618 dealer would have tried a blatant lie and,repparttar 117619 dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit because it certainly looked like something wasn't kosher and, besides, I was being reasonable and they didn't want to lose me as a customer. Justrepparttar 117620 previous week they had had a "screamer"; someone who had a problem and came in there yelling and screaming about it.

Don't Panic!

Written by Dave Balch

We can learn a lot from horses; I sure did. Before my wife got me interested in them, I couldn't even spell hoarse (!); now I am learning from them while learning about them.

Today's lesson was learned when Kelly, our mare, found her way intorepparttar breezeway ofrepparttar 117607 barn. The breezeway isrepparttar 117608 area where we humans walk when we feed or visitrepparttar 117609 horses, and also serves as a storage area for horse-related supplies. It runs alongsiderepparttar 117610 two stalls, which are onrepparttar 117611 left as you walk in. (We get intorepparttar 117612 stalls fromrepparttar 117613 breezeway,repparttar 117614 horses enter and exit through doorways onrepparttar 117615 opposite side.) The breezeway is full of horsey temptations and dangers, including bags of food, treats, and medications that, if ingested in large quantities could make them seriously ill: think of it as a candy store for horses. A very narrow candy store for horses.

Kelly got in there when I carelessly left a gate open that should have been closed. There she was, sniffing away and looking for goodies in a fairly confined space, considering she weighs in at about 1100 pounds.

Uh-oh! She can't be in there! She could get sick or hurt! What should I do?!? I remembered being told once that when a horse is in a dangerous situation, you must remain calm. After all, what do you think she would have done had I run in there yelling at her? She would have bolted, perhaps further intorepparttar 117616 breezeway, perhaps towards me trying to get out. Getting run over by an upset horse is not my idea of a good time. Who knows what she would have bumped into, broken, stepped on, or??? Causing her to panic could have easily caused 10 times more damage than I was trying to prevent.

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