Super choice legislation will soon give more Australians a choice about who manages their superannuation. I hope this tale helps to make it clear why this is important.Having recently changed my employment status I have had occasion to review my superannuation situation. I always knew that fees differed between funds and this could impact on
final payout, but I didn't realise how large this factor was until I did my sums.
The bulk of my super is in an industry fund which provides services for employees in
education sector. Let's call them Super Fund A. They have above average returns and very low returns. On
few occasions I have had to deal with them
staff were courteous and efficient.
I have had some money in another fund, Super Fund B, for quite a number of years. I accumulated some funds in it while I was at a previous employer. The fees were high but I was locked into
fund because of high exit fees until I turned 55.
I decided to consolidate my funds in preparation for developing a comprehensive retirement plan. So I decided to roll my money over from Super Fund B into Super Fund A. I have done similar things in
past with minimal fuss. You just fill in a standard form and send it to
fund where you want
money to end up. They contact
other fund and it's all fixed in a couple of days. Well that's how it works in most cases.
But this didn't happen with my ex friends at Super Fund B. They received my request to roll over my money and decided to milk me one more time.
First step was to ignore
request for a few days. Then
General Manager Advisor and Customer Service, let's call him Chuck Berry, wrote a letter full of spurious and irrelevant information. I received it six days after
date on
letter even though I live in
same city. The letter says some forms are being prepared and will be sent in a few days, meantime I could consult my financial advisor.
I decided enough was enough and rang Customer Service. Where are
"forms"? Other companies don't have forms they just comply with
instructions of their clients, why can't Super Fund B?
This was a very enlightening experience. After speaking to several drones and drongos I demanded to speak to Chuck Berry, author of
letter so I could explain that it was my money, Super Fund B was being paid to manage it, not to obstruct my written instructions and, if necessary, to comment on his parentage.