Enterprise Portals - The Next Big Thing

Written by Paul Brassil

Just when you finally got comfortable withrepparttar transformation ofrepparttar 109086 Web from a simple server of static HTML to a complex application centered in B2C and B2B concepts, along comesrepparttar 109087 latest in E-Business initiatives -repparttar 109088 Enterprise Portal. Enterprise Portals are Extranets developed by companies to satisfy secure communications with their customers, partners, and employees, and it's an idea whose time has certainly come. Both big companies and small have discoveredrepparttar 109089 multifaceted value of such systems, and it's only a matter of time before they will berepparttar 109090 main channel of communication between companies and their customers.

The history ofrepparttar 109091 web for many companies has been interesting inrepparttar 109092 lack of planning and focus. Companies were reluctant to go onrepparttar 109093 web at first due to concerns withrepparttar 109094 permanence ofrepparttar 109095 Internet. Byrepparttar 109096 end ofrepparttar 109097 1990's, however, departmental web sites were popping up throughoutrepparttar 109098 corporate world, andrepparttar 109099 prevailing impression was thatrepparttar 109100 more stovepipe web sites a company could buildrepparttar 109101 better. Soon, corporations were faced with a confusing glut of Intra/Extra/Internet sites that tended to defy a consistent branding, offer overlapping functionality, and require users to amass a large number of login accounts. The goal of an Enterprise Portal is to collapse these disparate corporate web sites into a single entry point intorepparttar 109102 company, offering users a consistent brand, a single login, and reliable access torepparttar 109103 wealth of a company's offerings.

So, what are some ofrepparttar 109104 features found in these Enterprise Portals? Customers might use an Enterprise Portal for accessing product information, sign up for training and view course offerings, leverage service features such as on-line call center interactions or software distribution features, register for a company sponsored conference, or simply accessrepparttar 109105 company's online commerce offerings. Partners might userepparttar 109106 site to strengthen channel ties, download content to extendrepparttar 109107 relationship, or collaborate online withrepparttar 109108 company on new programs. Employees would userepparttar 109109 site as they wouldrepparttar 109110 company Intranet, withrepparttar 109111 benefit of using traditional Intranet features outsiderepparttar 109112 firewall (like checking email). Across all these users, Enterprise Portals offer established "Portal" features such as industry news, event calendars, and user preferences to promote return visits and longer sessions.

Monitoring Customer Satisfaction on the Web

Written by Daryl Clark

If you have an e-commerce site, you need to know if you customers are satisfied. Unlike a brick and mortar business, it is very hard to monitor customer satisfaction onrepparttar web. If your business is Internet only or if it is a brick and mortar business, customer satisfaction has to be a priority or else your business will fail!

If you don't physically seerepparttar 109085 customer, how can you tell if they are satisfied? One ofrepparttar 109086 best methods I have found, is to userepparttar 109087 free services of (Bizrate.com*) http://www.bizrate.com

After you have filled out their on-line application and your web site is approved, Bizrate.com sends you some simple HTML to paste into your receipt page. This HTML offers customers a chance to win a prize if they fill out a short survey about their shopping experience. Customers will rate your company and your web site using a 1-10 scale onrepparttar 109088 following parameters of satisfaction:

* Overall Rating * Ease of Ordering * Product Selection * Product Information * Price * Web site Performance * On time Delivery * Product Representation * Customer Support * Order Tracking * Shipping & Handling

Having this type of feedback is essential to continuously improving your operations. Bizrate provides yourepparttar 109089 feedback weekly inrepparttar 109090 form of a customer approved survey link that is posted on your web site.

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