How well we listen determines quality of our connections with others whether at home or work. Yet, most of us did not master excellent communication skills in our family of origin. In fact, most of us haven’t taken any formal training in art of communication. And, as far as communication goes, listening is definitely key. Luckily, anyone can learn these skills. Excellence is developed with practice. The following steps will help you sharpen your listening skills.

1)Maintain good eye contact with person you are talking to.

Eye contact is imperative in conversation, and makes it possible for you to sense underlying emotions as well as to assess facial expression and body language. Good eye contact says you are listening and are interested in person and conversation.

2)Empty your head of your own agenda, and listen to what speaker is saying.

This is especially difficult if you disagree with what speaker is saying or have another opinion. Remember, you will have your turn to speak. Overcome temptation to jump in with your own opinion until you have truly explored what other person has to say. (This is particularly hard if you happen to be talking with your teenager!)

Researchers can predict success or failure of a long-term relationship with 90% accuracy based on one thing - Conflict Resolution Skills. All relationships experience problems. How you handle them makes difference.

Do you avoid discussing your differences? You build resentment and destroy your relationship as surely as fighting does. Follow these steps and solve differences safely, without fighting.

1.Set aside a time to sit down together, without distraction, to discuss specific difference of opinion you want to solve.

2.Define problem to be solved.

Don’t jump into a power struggle. A difference of opinion is not right or wrong, just different.