Emotional Ties to Jobs and Bosses

Written by Scott Brown

In a recent issue ofrepparttar Harvard Business Review, an article addressedrepparttar 139056 subject of Emotional Transference in boss-employee relationships. While that article addressed it primarily fromrepparttar 139057 manager's perspective, I'd like to take a look at this important issue fromrepparttar 139058 employee and job seeker's perspective.

Emotional Transference is an idea, first suggested by psychiatrist Sigmund Freud, that people transfer emotions they felt for other people to current relationships. According torepparttar 139059 theory, this often happens in situations whererepparttar 139060 relationship structure is similar to a prior relationship, often to a relationship from early childhood such as with a mother or father. Freud noticed patients falling in love with him (their psychiatrist). Numerous studies have also shown that transference happens in boss-employee relationships. It's easy to see how: a boss has some similar characteristics to a parent, such as being a provider, point out mistakes, and giving rewards when achievements are made.

However, asrepparttar 139061 HBR article argued, onrepparttar 139062 whole, transference is not a good thing. While it does feel good to be reminded ofrepparttar 139063 love we felt from our parents as young children, it is a mistake to feel that a boss would care for us inrepparttar 139064 same way. Having this kind of expectation is really a recipe for relationship failure. The unfortunate thing is many bosses are subconsciously aware of this effect and try to use it to manipulate their employees. Some downsides to emotional transference include: - Reacting emotionally to situations where you should react based on business circumstances. For example, if a boss criticizes your work in a way that reminds you of something a parent did that you didn't like, you could have an emotional reaction that is more about your feelings for your parent than a reaction based onrepparttar 139065 business situation at hand. - Although many bosses are good people, it is important to recognize that their primary concern is making money forrepparttar 139066 company and they will not look out for yourepparttar 139067 same way your parents would. Emotional transference is one reason people end up staying in jobs longer than is good for their career. Don't expect your boss to tell you when you've outgrown a job and need to move on forrepparttar 139068 good of your career.

Delivering Service to Keep your Job From Being Outsourced

Written by Scott Brown

One ofrepparttar top concerns people inrepparttar 139055 job market have today has to do with outsourcing and globalization. Sometimes we look around and it seems like every company is looking to cut costs by moving jobs overseas. We would like to address this issue through a series of articles onrepparttar 139056 subject.

The first issue we'd like to address is that of using a service orientation to stand out fromrepparttar 139057 competition and keep your job from being outsourced. To illustrate, I'd like to share an example fromrepparttar 139058 world of retail banking.

* In New York City, Philadelphia and New Jersey, an interesting phenomenon can be observed in retail banking. The fastest growing bank in these areas is Commerce Bank, a bank whose founder, Vernon Hill, realizedrepparttar 139059 value or customer service. Traditional banks were competing on price: who could offerrepparttar 139060 highest interest rates or give awayrepparttar 139061 most things for free. He understood that this was less important to most people than doing their banking business at a convenient time. This is why his bank stands out fromrepparttar 139062 competition.

* Mr. Hill and his management team have created a corporate culture where account holders are seen as customers who need to be taken care of. Rather than considering each location a bank, employees refer to them as stores. Each one has a "greeter" who welcomes customers as they walk in, a feature reminiscent ofrepparttar 139063 top clothing retailers. Commerce has become successful by delivering outstanding service and at a time when all their competitors have been competing on interest rates.

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