Thanks for joining me for Part 4 and final part of this article about how to protect your online store from Internet thieves. Now, I’ll tell you some true stories about how we put these methods into practice to save ourselves thousands of dollars, and we got a good laugh to boot!
How to Protect Your Online Store from Internet Burglars, Part 4 Copyright 2000 Route 66 Cyber Café, Inc. by Lynne Schlumpf
Here are a couple of true stories for you:
1. A man in England ordered $27,000 worth of latest AMD K7 CPUs and motherboards. He gave his REAL address, his real phone number on order. Boy, was he surprised to get a phone call from United States asking him to verify order. He sounded really scared and mumbled something about someone playing a trick on him, that no- he did not order any computer stuff on Internet. Duh! American Express and Justice Department got to know that boy really well!
2. Someone in Thailand ordered about $3,000 worth of computer parts. The ship to address was his home in Thailand, and bill to was some poor guy in New Hampshire. After calling Mastercard services, we were able to identify card as stolen. The guy in New Hampshire was not aware that his credit card number had been "lifted". Mastercard promptly cancelled card. We emailed guy in Thailand and told him credit card number he was using was on "list" of stolen card numbers. He promptly sent an email back (from his free email service there) and cussed us out in his native language, saying: "What's wrong with a guy ordering something as a present?" Our response: "Ordering something as a present for yourself, with some guy's credit card number in New Hampshire?" Another Duh!
Here are some resources that will help: (if card number provided is International, you will be referred by these numbers:)
Visa and Mastercard Services: 800-347-5004 Discover Card Services: 800-347-2683 American Express: 800-528-2121
The US Justice Department would appreciate your reporting what you know about stolen credit card numbers to them: Their new website called Cybercrime was created to address growing incidents of crime on Internet. Visit them here: http://www.cybercrime.gov/
Internet Fraud Complaint Center
This site is brought to you by FBI, principal investigative arm of U.S. Department of Justice, and National White Collar Crime Center. The Complaint Center's mission is to serve as government headquarters for combatting and reporting all types of Internet fraud. Consumers can easily and securely submit complaints. It works like tech support -- you get a ticket number, and then your complaint is referred to appropriate regulatory, investigative, or enforcement agency. The IFCC and associated agencies will collect, manage, analyze, and disseminate data, warnings, news, and statistics in order to educate public and catch perpetrators.