When Politics Prevent InnovationOr… Still Fighting Battles and Losing Wars
The objective is to beat
competition and make money. Everything a business organization does should be focused on that simple objective, with interpretation through various Vision and Mission Statements. However if we take a survey of how our organizations spend our energy, often that objective is lost in a web of internal politics and positioning. Of course competition is normally good – regardless of whether it is internal or external – to
point we do not lose focus on company objectives as
ultimate outcome of our competition.
We often use
phrase “winning battles and losing wars.” That phrase really hits home when we record all
things we do, every day of our business lives, that result in a situation where we are struggling with more fervor for internal positioning then committing energy in activities to beat our competition. What does “winning battles and losing wars really mean?
Perhaps
sales and operations groups are having difficulty with product and contract provisioning. Sales of course wants to sign contracts, get acceptance, and quickly start customer billing – their commission depends on shortening
book to bank process. Operations is unhappy because
contracts tend to stray from
letter of a product or service. Thus, operations may dig their heels in and not expedite provisioning while
“bring
sales guys into line.”
What is
result of this little battle? Of course,
customer does not receive service within
want date and
company does not get paid as quickly as they would with a fast implementation and acceptance. And I, as your competitor, will be aggressively spending my time eroding your market share. The customer is angry,
sales and operations people are angry, and your image in
industry is tarnished while
competition quickly moves to exploit your weaknesses.
Let’s use a different example. Your organization has
same challenge every other organization around
world has – a need for higher compute power, and a need to lower capital expenses on IT-related equipment. So we look into our bag of tools and determine a few relatively easy innovations could meet both objectives. You determine you can save money and increase compute resource through:
Server consolidation Disk consolidation/virtualization GRID computing Easy, right?
In Platform Computing’s recent study “Organizational Politics as a Barrier to
Implementing Grid Computing” 79% of company managers indicated that resource consolidation and virtualization should be considered high priorities for an organization’s IT planning, however 89% of
same companies indicated organizational politics and other issues could pose a major barrier in accomplishing consolidation.
Why? Operating units, managers, and individuals have an inherent desire to control their own resources. Moving an application to a consolidated server platform may result in
application user being denied
level of priority they believe is due them is cited as a major concern. In addition, if existing resources are identified as potential contributors to a virtualized disk or compute platform, there are strong concerns another division or operating unit could even grab priorities and deny processing at existing or desired levels.