Ebay, in all its marketing, claims to be a safe place to trade. It claims that its Fraud Protection Program aims to protect its users against fraud and quite clearly specifies that those who have suffered fraud should get 75% of their loss reimbursed under this program if
amount is less than $100 (they charge $25 for processing costs).This claim is completely not true. I have used Ebay for years, and although I have had a few transactions that left me worse off through no fault of my own, I never filed a claim until recently when I didnt receive goods for which I paid $85. I had done everything "by book" and according to rules of Ebay - contacted seller, checked his ratings were good from previous transactions, used Paypal to pay for goods immediately, tried to gain recompense through Paypal, SquareTrade and Fraud Protection Program.
However, despite fact that same seller defrauded at least three other Ebayers that I know of in exactly same way, I got only $25 refunded. Ebay will offer me no explanation why they have kept approximately $40+ of money they owe me, and despite numerous emails to Bill Cobb (CEO) about this, I have made no progress.
I have received email responses claiming that, basically, its really nice of Ebay to have paid me any refund at all, as they have no control over seller's actions. When I argued that they claim that they will refund 75% of transaction cost, this was countered by some argument about Ebay not being same as Amazon (not sure how this was relevant). I argued that ZStores were very similar to Ebay, but again got counter arguments from Ebay and Bill Cobb.
