At some point in time you will be faced with
need to register a complaint because of a poor product or poor service, or maybe even both !Here are some tips to make sure that your complaint is NOT ignored.
Keep Your Cool It’s difficult to do this when you are “mad as all get out” but it’s a key step to making sure you’re complaint gets heard. Act reasonably and politely.
Make
person on
other end of your complaint WANT to help you. Losing your temper can cause
other person to become “defensive” instead of cooperative and helpful.
Identify Yourself Don’t start out with “what” you are - “I’m a lawyer”, “I’m a doctor”, “I’m a trash collector”. Start out with “who” you are - “My name is Jim”. You want them to see you as a person, not just another problem.
Give them your name and telephone number. This allows
other person to respond more effectively and follow-up with results. Remaining anonymous doesn’t establish
one-on-one relationship you need in order to have your problem resolved.
Be Precise Have receipts and other records available to assist you in giving an accurate account of your complaint. Give them as many details as you can -
date you made
purchase,
store where you made
purchase or encountered
problem,
name of
salesperson you were working with, etc.