Do You Have The Time?

Written by Arthur Cooper


Do You Have The Time? By Arthur Cooper (c) Copyright 2003

How often do we hearrepparttar complaint inrepparttar 104812 workplace “I haven’t got time” ?

“I haven’t got time to explain it to you. You will have to work it out for yourself.”

“I haven’t got time to discuss that. You will just have to accept my word for it.”

“I didn’t have time to prepare for this meeting.”

“I can’t stop for lunch. I have too much to do.”

“ I never take all my vacation. I have too much work on.”

You must have heard every one of these statements at some time or another. You have probably made some of them yourself. And every one of them is a result of failure on someone’s part to organise their time orrepparttar 104813 time of their staff correctly.

Time is a resource like any other and it must be managed. If it is wasted, it is gone forever. Once it has been used, it cannot be re-used. It is finite and limited. You cannot make more of it, but you can use it better.

But let’s start by being realistic. In any business there will be times of overload. Activity within businesses is determined byrepparttar 104814 customer and customers are not all predictable. You cannot always plan ahead and anticipate every single fluctuation of workload. So times of stress and overwork will occur from time to time. This is normal. This is acceptable.

What is unacceptable is a general and sustained atmosphere of frenzy and crisis and lack of time to do things properly. So if you hear yourself or your colleagues or your staff repeatedly makingrepparttar 104815 sort of complaint illustrated atrepparttar 104816 start of this article, you must, you absolutely must do something about it.

Let’s look again at these statements. You will see that they fall into three main types.

No time to co-operate. No time to prepare. No time for rest.

Considering each in turn:

No time to co-operate.

The first two statements more or less say “I haven’t got time to help you because I have too much to do myself”. This is an absolute killer of team spirit and co-operative working. A new member joining a team will naturally enough ask how certain things are done. He will ask once, twice, three times maybe. But after repeated brush-offs he will stop asking. The result will be at best a long protracted learning period of low work output, and at worst work that is of a poor standard or even faulty.

A team by its nature is not a group of isolated individuals. It is, or should be, an integrated group together producing more thanrepparttar 104817 sum of each individual working on his own. If you are managingrepparttar 104818 team it is your vital responsibility to allocaterepparttar 104819 tasks andrepparttar 104820 rewards in such a way as to foster co-operation. And above all make sure that they haverepparttar 104821 time to co-operate. You will get more out of your team inrepparttar 104822 long run by not overloading them.

No time to prepare.

This is demonstrated byrepparttar 104823 statement “I didn’t have time to prepare forrepparttar 104824 meeting”. It is a feeble excuse and completely unacceptable. Unless summoned atrepparttar 104825 last minute by someone whose authority cannot be defied, no-one hasrepparttar 104826 right to arrive at a meeting unprepared. It inevitably wastes time inrepparttar 104827 meeting, which meansrepparttar 104828 time of everyone present. It shows a lack of respect and concern forrepparttar 104829 others atrepparttar 104830 meeting. It shows that you don’t care.

You must make time to arrive prepared for all meetings, whateverrepparttar 104831 type or subject. Whether it is a large formal meeting called to discuss a major topic, or a one-to one meeting with your boss or a member of your staff. Time spent in preparation is repaid later in time saved, knowledge and authority demonstrated, and increased likelihood of getting your hoped-for result.

4 Customer Service Mistakes Companies Should Avoid Making

Written by Russ Mate


4 Customer Service Mistakes Companies Should Avoid Making

By Russ Mate

1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to ask you to "wait a minute" while they disappeared intorepparttar back ofrepparttar 104811 store for ten, fifteen, thirty minutes or longer? People do things overrepparttar 104812 phone that they would never do in person. It's bad business either way to leave a customer hanging without at least coming back to letrepparttar 104813 customer know how much longer they'll be holding.

2) Getting rude with a customer. Asrepparttar 104814 saying goes, even ifrepparttar 104815 customer's wrong,repparttar 104816 customer's always right. There's never any reason to get rude with a customer. If a customer gets rude with you, let them blow off steam and remember that their behavior is not an attack directed against you personally. Always keep in mind that as long as you remain calm and in control, you can addressrepparttar 104817 reason behindrepparttar 104818 customer's anger.

3) Ignoring a problem. Ignoring a customer's problem won't make it go away. The same can be said of fixes that work forrepparttar 104819 company but not forrepparttar 104820 customer. Some customers have problems with a service or product that don't fit comfortably into any category. Those arerepparttar 104821 problems that need special attention, not standard responses. Too many companies ignore this and try to userepparttar 104822 "one size fits all" method of complaint resolution. Companies have to realize that their policy must fitrepparttar 104823 customer's needs, notrepparttar 104824 other way around.

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