In principle, we don’t want to give up coaching employees. We want to believe that we can eventually make a difference. Sometimes it’s our own ego that drives our persistence and determination.
In reality, if we have followed
coaching process, we have honored our stewardship as a coach. This is especially true if we have followed
process for a significant period of time. However, coaches often make
mistake of staking their pride and confidence as a coach on one or two challenging situations. This can be dangerous! It would be nice to believe that we have that much control over another human being. However, everyone has
right to choose their own destiny. We can’t force change; we can’t even motivate someone else. But, we can clarify, explain, explore, highlight, recommend, and encourage. When coaching employees, we have to decide when to “back off,” and let
situation either improve or deteriorate.
For years, CMOE has advised coaches to follow-up and be persistent a little longer than expected. Coaching employees takes patience – a lot of patience! But, don’t be unreasonable. If
topic permits, allow some time for
right decisions and actions to kick in. When dealing with policy, ethics, values, safety, or legal issues, explain
timeline to
coachee. We are not suggesting an ultimatum. Just explain
time sensitivity and create a time boundary.
Check in frequently with
coachee to see how they are doing, and remind them of
timeframe. If there is insufficient responsiveness or progress, this may indicate a lack of judgment, character, integrity, or indifference. When these signals arise, do a quick reality check:
- Have you diagnosed
situation? - Have you tried all of
coaching skills? - Have you involved others in an appropriate way?