Are you ever frustrated or hesitant when you talk to prospective customers because you can’t readily explain why they should come to you rather than go to your competitors? Sure, you might have your 30-second elevator speech, but then they ask you that dreaded question, “So what makes you different?” Then, all those self-doubts creep in, and you just aren’t sure what to say. Differentiation can boost confidence--yours in yourself and that prospective customer’s confidence in you! Dif-fer-en-ti-ate v. tr. To perceive or show
difference in or between; discriminate.
In business terms, to differentiate means to create a benefit that customers perceive as being of greater value to them than what they can get elsewhere. It's not enough for you to be different--a potential customer has to take note of difference and must feel that difference somehow fits their need better. (Other words that mean virtually same thing: Competitive Advantage; Unique Selling Proposition; or Value Proposition.)
As you are building your business, you can use differentiation to attract more customers. Once you have momentum, differentiation allows you to charge a higher price because you are delivering more value to your customers. Make a point to evaluate and adjust your differentiation methods at least annually.
The various methods of differentiating your businesses fall into four general categories:
Price Differentiation Focus Differentiation Product/Service Differentiation Customer Service Differentiation
Price Differentiation Differentiating on price is probably most common and easily understood method. HOWEVER, for Solo Entrepreneurs, caution is in order. On one hand, potential customers might expect a lower price from you than from your larger competition because they perceive you as having less overhead, etc. On other hand, cheaper prices can evoke perceptions of lower quality, a less-stable business, etc. And if you compete on price against competitors with deeper pockets, you can price yourself right into bankruptcy. Be creative with this differentiator by competing on something other than straight price. For example, you might offer:
--More value--offer more products or services for same price. --Freebies --accessories, companion products, free upgrades, and coupons for future purchases. --Free shipping, etc.--convenience sells, especially when it is free! --Discounts--includes offering regular sales, coupons, etc. (see cautions above)
Focus Differentiation For Solo Entrepreneurs, this is most important method of differentiation, and in many ways, easiest. Why? Because as a Solo Entrepreneur, you simply can't be everything to everybody, so you must pick a specific way to focus your business. Once you have done that, you have an automatic advantage over larger companies because you can become more of an expert in that one field --and you can build close relationships with key customers that will be hard to duplicate. For example, you might differentiate yourself through:
--Location--take advantage your closeness to prospective customers. --Customer specialization--be very specific about what characteristics your customers will have—for example, racing bicycle enthusiasts or companies with a spiritual conscience. --Customer relationships--know customers really well, form partnerships with them, and get them to speak for you! --Affinity relationships--associate your product/service with a well-known person or organization. --One-stop shopping--offer everything your target market needs, in your area of expertise. --Wide selection (within your niche)—although this one may seem to be opposite of focus--the key is to be very specific in one dimension and very broad in another.
