DialResults’ Converged Communications Solutions for your contact center by Richard LoganWritten by Richard Logan
Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of most interesting products fully integrate PBX, dialer and CRM technology into a single box in new exciting ways. DialResults is on forefront of this innovative change. The result for call centers is a system with more advanced capabilities at a lower cost. DialResults – Helping Move to Digital World DialResults uses IP enabled Predictive Dialer technology that is fully integrated with digital PBX switch technology. This technology will greatly improve efficiency, convenience, and cost effectiveness in a contact center environment. It does this by providing a fully converged communications solution today and platform for call center of tomorrow. DialResults is enabling today's solutions, and tomorrow's, by supplying open standards for your contact centers’ converged communications no matter what type of calling environment you need: support centers, lead qualification, collections, mortgage or just general CRM applications. DialResults converged applications are available today and can be tailored or customized specifically for your type of call center business. With DialResults you will see an increase in customer satisfaction and a major return on investment in both human and technology resources. DialResults will also provide you with a competitive advantage right now, and in future as you add additional fully converged call center applications. DialResults is ready now. DialResults Converged Communications: Efficient, Convenient, and Cost Effective
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Customer Reports 500% Productivity Increase with Solution from DialResults and Alliance Systems DialResults provides predictive dialing software solutions to telemarketing companies. One such company, Lymcore, is an outbound service bureau for credit card companies. Lymcore agents contact potential customers and offer additional credit options. New Technology™ from DialResults is an open, highly-dependable, standards-based solution that is easily upgraded. To run this VoIP Windows-based predictive dialer for Lymcore implementation, DialResults selected an open communication platform from Alliance Systems. "We chose Alliance Systems' I-Series server because of its reputation in marketplace," said Richard Logan, office manager at DialResults. "Our installers tell us that there is no comparison between Alliance servers and other leading vendors. Plus, our systems worked so well together in first implementation, we would never select any other company."
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